Dynamic professional with extensive experience in administrative and office clerical environments, both on the field and off the field in regard to Construction. Proven problem-solver and effective communicator, skilled in Microsoft applications and CPR certified. Successfully enhanced workflows and fostered strong relationships, driving operational efficiency and exceptional service delivery. Committed to quality assurance and team collaboration. Has an extensive knowledge of carpentry and what it entails in regard to commercial and residential carpentry. An avid record keeper and great with numbers!
Overview
13
13
years of professional experience
Work History
Carpentry Union
05.2025 - Current
Kept work and common areas neat and organized to maximize productivity, alleviate potential accidents and promote professional workspace.
Identified issues and solutions to eliminate backlog and maximize workflows.
Delivered fast and friendly service to handle questions and service complaints.
Planned and executed strategies to increase business and drive profit growth.
Performed manual labor tasks to detailed instructions from supervisors.
Delivered exceptional customer service to bolster strong relationships and build positive experiences.
Complied with corporate regulations, policies and procedures to maximize safety, security and overall trust in organization and employees.
Offered to assist with additional tasks to keep projects on-task and meet tight deadlines.
Office Manager
ROU Construction
04.2025 - Current
Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
Unit Secretary & PCA
Umass Memorial HealthAlliance Hospital
09.2021 - 04.2025
Both in the office administrative portion of the hospital, as well as on the floor assisting the nurses with patient care.
Scheduled patient appointments and procedures for various departments.
Answered phones professionally and directed calls to appropriate staff members or departments.
Communicated with hospital departments to obtain services for patients.
Greeted visitors warmly upon arrival at nursing station or reception area.
Coordinated communication between healthcare professionals, patients, and family members.
Organized patient files and records for quick retrieval.
Assisted in training new employees on hospital policies/procedures and software applications relevant to their roles.
Responded to patient call lights and coordinated follow-ups with RN.
Cosigned patient transfer forms as required during shift changes or internal transfers within facility.
Ordered and maintained inventory of medical supplies, equipment, and office materials.
Photocopied important documents to update records and provide copies to patients.
Input patient information into database accurately to centralize information.
Tracked laboratory results, diagnostic tests, consultations, referrals, and follow-up appointments for patients.
Assisted nurses with admission and discharge process of patients.