Rose E. Baez
Clinton
Summary
Dynamic professional with extensive experience in administrative and office clerical environments, both on the field and off the field in regard to Construction. Proven problem-solver and effective communicator, skilled in Microsoft applications and CPR certified. Successfully enhanced workflows and fostered strong relationships, driving operational efficiency and exceptional service delivery. Committed to quality assurance and team collaboration. Has an extensive knowledge of carpentry and what it entails in regard to commercial and residential carpentry. An avid record keeper and great with numbers!
Overview
13
13
years of professional experience
Work History
Carpentry Union
Worcester, MA, United States
05.2025 - Current
- Kept work and common areas neat and organized to maximize productivity, alleviate potential accidents and promote professional workspace.
- Identified issues and solutions to eliminate backlog and maximize workflows.
- Delivered fast and friendly service to handle questions and service complaints.
- Planned and executed strategies to increase business and drive profit growth.
- Performed manual labor tasks to detailed instructions from supervisors.
- Delivered exceptional customer service to bolster strong relationships and build positive experiences.
- Complied with corporate regulations, policies and procedures to maximize safety, security and overall trust in organization and employees.
- Offered to assist with additional tasks to keep projects on-task and meet tight deadlines.
Office Manager
ROU Construction
Fitchburg, MA
04.2025 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
Unit Secretary & PCA
Umass Memorial HealthAlliance Hospital
Lunenburg, Massachusetts
09.2021 - 04.2025
- Both in the office administrative portion of the hospital, as well as on the floor assisting the nurses with patient care.
- Scheduled patient appointments and procedures for various departments.
- Answered phones professionally and directed calls to appropriate staff members or departments.
- Communicated with hospital departments to obtain services for patients.
- Greeted visitors warmly upon arrival at nursing station or reception area.
- Coordinated communication between healthcare professionals, patients, and family members.
- Organized patient files and records for quick retrieval.
- Assisted in training new employees on hospital policies/procedures and software applications relevant to their roles.
- Responded to patient call lights and coordinated follow-ups with RN.
- Cosigned patient transfer forms as required during shift changes or internal transfers within facility.
- Ordered and maintained inventory of medical supplies, equipment, and office materials.
- Photocopied important documents to update records and provide copies to patients.
- Input patient information into database accurately to centralize information.
- Tracked laboratory results, diagnostic tests, consultations, referrals, and follow-up appointments for patients.
- Assisted nurses with admission and discharge process of patients.
- Operated fax machines, photocopiers, scanners, printers efficiently to complete administrative tasks.
- Maintained accurate medical records by updating patient information in electronic databases.
- Ensured cleanliness of workstations by performing regular cleaning duties.
- Maintained privacy and confidentiality of patients in compliance with policies and regulations.
Program Assistant
MOC
Fitchburg, MA
02.2019 - 09.2021
- Coordinated logistics for special events such as conferences or presentations related to program's objectives.
- Tracked project milestones using project management software tools like Trello or Asana.
- Assisted in preparing grant proposals and progress reports for submission to funding agencies.
- Maintained accurate records of program participants, attendance, and progress reports.
- Ensured compliance with all relevant regulations, guidelines, and policies governing program operations.
- Organized workshops, seminars, and training sessions for program participants.
- Responded promptly to inquiries from prospective participants via email or phone calls.
- Collaborated with team members to develop marketing materials for promoting program events.
- Developed communication strategies to enhance visibility of program within community.
- Conducted research to identify potential funding sources and grant opportunities.
- Evaluated program effectiveness through regular data analysis and feedback from stakeholders.
- Typed, formatted and proofread documents and correspondence using computers.
- Resolved customer complaints with answers and solutions to problems.
Call Center Representative
CHC
Fitchburg, MA
04.2017 - 02.2019
- Displayed positive, professional, and empathetic tone to deliver consistently superior service.
- Assessed customer needs and escalated calls to specific departments.
- Understood client needs and advised on relevant products, services, or opportunities.
- Completed high volume of inbound and outbound calls within deadlines.
- Took ownership over customer concerns, following issues through to resolution.
- Handled caller needs for sales, service, and account problems.
- Navigated multiple computer applications while conversing with customers.
- Met and exceeded assigned goals established by management.
- Followed up on unresolved issues to ensure customer satisfaction.
Transportation Call Center (PT1 rides)
MART
Fitchburg, MA
09.2015 - 04.2017
- Approached and solved problems with initiative and sound judgment.
- Helped office personnel with errands, paperwork and data entry.
- Delivered fast and friendly service to handle questions and service complaints.
- Organized files and records and handled other support tasks, freeing up managers to take on more pressing responsibilities.
- Collaborated positively with peers and other staff members to maintain friendly, supportive, and cooperative work atmosphere.
- Listened to customer requests and specifications and made suggestions to appropriately fulfill needs.
- Sanitized high-touch surfaces to protect personnel and customers from viruses and germs.
- Offered to assist with additional tasks to keep projects on-task and meet tight deadlines.
- Identified issues and solutions to eliminate backlog and maximize workflows.
Administrative Assistant to the General Manager
PolymerShapes
Tyngsboro, MA
09.2012 - 04.2015
- Developed professional relationships with clients through consistent communication and collaboration.
- Collaborated with team members on projects to meet deadlines efficiently.
- Conducted research on various topics as requested by management.
- Trained new administrative staff members in company procedures and best practices.
- Maintained inventory of office supplies and placed orders.
- Screened job applicants by reviewing resumes and conducting preliminary interviews over phone or in-person.
- Handled sensitive information with discretion while maintaining confidentiality protocols.
- Prioritized incoming emails and phone calls to ensure timely responses from appropriate personnel.
- Prepared meeting agendas, recorded minutes, and distributed documentation to attendees.
- Coordinated appointments and schedules for executive staff members.
- Scheduled meetings, trips, and appointments for team and maintained master calendar.
- Located requested information for different topics by conducting physical or digital searches.
- Organized and updated file systems, keeping records easily retrievable.
- Met legal requirements by correctly completing important forms.
- Took direct dictation, read notes, or listened to recordings and transcribed information.
Education
High School Diploma -
Fitchburg Alternative High School
Fitchburg, MA05.2008
Associates of Health Science, Associates of Science - Business Management
Mount Wachusett Community College
Gardner, MA05.2025
Skills
- CPR Certified
- BLS Certified
- PCA certified
- Proficient in Microsoft applications
- Highly experienced in office administrative & hospital environments as well as Construction environments
- TIPS Certified
- Carpentry Union
- Problem-solving
- Communication
- Quality assurance
- Supervision and leadership
- First Aid/CPR
- PPE compliance
- Self-Directed
- Networking
- Training & Development
- Time management
- Analytical thinking
- Statement preparation
- Reporting analysis
- Recordkeeping skills
- Debt management
- Auditing procedures
- Strategic planning
- Financial statements
- Accounting software
Language
English Fluent
Spanish Native
Timeline
Carpentry Union
05.2025 - Current
Office Manager
ROU Construction
04.2025 - Current
Unit Secretary & PCA
Umass Memorial HealthAlliance Hospital
09.2021 - 04.2025
Program Assistant
MOC
02.2019 - 09.2021
Call Center Representative
CHC
04.2017 - 02.2019
Transportation Call Center (PT1 rides)
MART
09.2015 - 04.2017
Administrative Assistant to the General Manager
PolymerShapes
09.2012 - 04.2015
Associates of Health Science, Associates of Science - Business Management
Mount Wachusett Community College
High School Diploma -
Fitchburg Alternative High School