Rose Eggleston
Belchertown,MA
Summary
Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of travel planning software.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Front Desk Agent and Groups Coordinator
D.Hotel Suites& Spa
04.2021 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems. ie: Jonas Chorus, Expedia Partner Central and texting app Akia
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Mentored new hires on best practices at the front desk ensuring they were properly trained and equipped to excel in their roles.
- Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.
- Contributed to team success by consistently meeting or exceeding performance targets for guest satisfaction ratings and occupancy rates.
- Demonstrated adaptability during unexpected challenges such as system outages or emergency situations while maintaining composure under pressure.
- Coordinated group bookings successfully, handling all logistics from reservation confirmation to departure arrangements.
- Implemented new booking system feature that reduced check-in time for guests.
Amazon Flex Delivery Driver
Amazon.com
03.2021 - 12.2023
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Delivered roughly 6 to 8 stops for Whole Food
- Delivered 40 packages to multiple places
Overnight Auditor
Hampton by Hilton
11.2020 - 04.2021
- Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
- Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
- Followed established auditing processes to meet internal and regulatory requirements.
Reservationist
Pine Ridge Dude Ranch
06.2019 - 07.2020
- Utilized reservation software proficiently, ensuring quick response times during high call volumes.
- Handled challenging situations or dissatisfied customers professionally, resolving issues and retaining business when possible.
- Assisted front desk operations as needed by checking in guests or providing support during busy times or staff shortages.
- Maintained up-to-date knowledge of hotel policies, rates, and promotions to provide accurate information to guests.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Took calls for quotes
- Audited weekends
Front Desk Overnights
Honors Haven Spa and Resort
02.2019 - 06.2019
- Perform nightly tasks for Audit
Sales Representative
Sprint by iMobile
01.2018 - 03.2019
- Expanded customer base through cold calling, networking, and relationship building.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
- Utilized social media platforms to engage with potential customers and build brand awareness.
- Exceeded sales targets through effective planning and goal setting.
Cashier/Sales Associate
Shoe Dept.Encore
09.2015 - 12.2017
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Cashier
Walmart
07.2017 - 08.2017
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Demo Specialist
Advertising Sales
01.2015 - 09.2015
- Developed tailored presentations for diverse audiences, ensuring maximum relevance and engagement.
- Set up demo displays and instructed customers on use of many types of products.
- Enhanced customer experiences by conducting engaging and informative product demonstrations.
Cashier/Sales Associate
Joann Fabric
10.2013 - 09.2015
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
Sandwich Artist
Subway
07.2012 - 09.2012
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Prepared and presented food in compliance with health and safety guidelines.
Education
Some College - General Studies
SUNY Ulster
Stone Ridge, NY01.2015
Skills
- Inventory
- Night Audit
- Hotel Experience
- Search Engine Optimization (SEO)
- Customer Service
- Shuttle driving
- Guest Services
- Microsoft
- Canva
- Adobe Illustrator
- Auditing
- Social Media Management
- Organizational Skills
- Staff training
- Adobe InDesign
- Delivery driver experience
- Customer Service Skills
- Web Design
- Filing
- WordPress
- Word
- POS
- Phone Etiquette
- Cash Register
- Microsoft Word
- Billing
- Sales
- Pool maintenance
- Data Entry
- Outlook
- Front desk
- Money Handling
- Microsoft Office
- Receptionist
- Graphic Design
- Problem-solving skills
- Hospitality service expertise
- Oral and written communications
Certification
DFS-Crowd Manager Training, 01/01/23 to 03/01/26
Additional Information
Friendly, Team Player, Enthusiast, Hard worker, Multi Tasker
Personal Information
Authorized To Work: US
Languages
English
Native or Bilingual
Timeline
Front Desk Agent and Groups Coordinator
D.Hotel Suites& Spa
04.2021 - Current
Amazon Flex Delivery Driver
Amazon.com
03.2021 - 12.2023
Overnight Auditor
Hampton by Hilton
11.2020 - 04.2021
Reservationist
Pine Ridge Dude Ranch
06.2019 - 07.2020
Front Desk Overnights
Honors Haven Spa and Resort
02.2019 - 06.2019
Sales Representative
Sprint by iMobile
01.2018 - 03.2019
Cashier
Walmart
07.2017 - 08.2017
Cashier/Sales Associate
Shoe Dept.Encore
09.2015 - 12.2017
Demo Specialist
Advertising Sales
01.2015 - 09.2015
Cashier/Sales Associate
Joann Fabric
10.2013 - 09.2015
Sandwich Artist
Subway
07.2012 - 09.2012
Some College - General Studies
SUNY Ulster
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