ROSE HELLWIG
Brighton
Summary
Diligent [Desired Position] with background in managing team schedules, resolving conflicts, and ensuring operational efficiency. Proven ability to streamline processes and improve staff productivity. Demonstrated leadership and communication skills in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Shift Manager
STARBUCKS COFFEE COMPANY
2026.01 - Current
- Led daily operations ensuring exceptional customer service and product quality.
- Implemented process improvements to enhance workflow efficiency and reduce wait times.
- Trained and mentored new team members on company standards and best practices.
- Monitored inventory levels, managing stock replenishment to meet customer demand.
Barista
STARBUCKS COFFEE COMPANY
2023.04 - 2025.12
- Delivered exceptional espresso beverages and specialty drinks to enhance guest experience while maintaining a clean and organized café environment.
- Delivered exceptional customer service in high-volume environment.
- Trained new team members on beverage preparation techniques.
Sales Associate
TJ Maxx companies
2018.01 - 2023.01
- Operated the register and maintained the non-apparel department to ensure it was presentable and accessible to customers.
Scenic Artist
Harbor Stage Theatre
2022.06 - 2022.08
- Executed scenic painting for two productions, enhancing visual storytelling and audience engagement.
Scenic Artist
Countess Productions LLC
2021.06 - 2021.08
- Contributed to arts department efforts for film, Confess Fletch.
Cafe Front Counter
Casual Gourmet
2017.01 - 2018.01
- Operated register, provided customer service, and prepared sandwiches, salads, and drinks.
Education
Bachelors - Theatre Arts
University of Massachusetts Boston
BostonSkills
- Time-sensitive roles
- Retail organization
- Results-focused discussions
- Cash handling
- Decision-making
- Customer service focus
Timeline
Shift Manager
STARBUCKS COFFEE COMPANY
2026.01 - Current
Barista
STARBUCKS COFFEE COMPANY
2023.04 - 2025.12
Scenic Artist
Harbor Stage Theatre
2022.06 - 2022.08
Scenic Artist
Countess Productions LLC
2021.06 - 2021.08
Sales Associate
TJ Maxx companies
2018.01 - 2023.01
Cafe Front Counter
Casual Gourmet
2017.01 - 2018.01
Bachelors - Theatre Arts
University of Massachusetts Boston