Rose Lupo-Colonna
East Falmouth
Summary
Offering strong interpersonal skills and passion for customer service, well-suited to thrive in busy and dynamic environment. Brings ability to quickly learn and adapt, combined with effective communication and organizational abilities. Ready to use and develop communication and multitasking skills in waiting role.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Pool and Beach Lifeguard
New Seabury Country Club
06.2023 - 08.2024
- Simulated rescue conditions regularly with team members to maintain water rescue proficiency.
- Responded promptly to emergencies on beach and in water, administered first aid and CPR and coordinated hospital transportation.
- Provided exceptional customer service to visitors by addressing inquiries promptly and professionally.
- Enhanced swimmer safety through vigilant monitoring of beach activities and enforcing beach regulations.
- Patrolled beach to check on beach-goers and identify unauthorized activities such as alcohol use.
- Conducted daily weather observations to provide accurate information for beachgoers, influencing safer decisionmaking.
- Maintained up-to-date knowledge of lifesaving techniques through continuous professional development initiatives and certifications renewals.
- Verified first aid supplies each day to effectively handle any emergency.
- Streamlined communication among team members by utilizing walkie-talkies or hand signals during high-pressure situations.
- Observed swimmers to quickly detect signs of distress and dangerous animal activity.
- Assisted in organizing waterfront events, ensuring adherence to safety guidelines and risk management protocols.
- Completed comprehensive incident reports after each rescue operation, enabling data-driven improvements in lifeguard practices.
- Set up and broke down equipment, umbrellas and chairs.
- Enhanced overall visitor experience by proactively addressing potential issues and maintaining a friendly, welcoming atmosphere.
- Secured facilities against access and damage during severe weather conditions and closures.
- Reduced potential hazards by maintaining a clean and organized beach environment for visitors'' enjoyment.
- Complied with pool policies and procedures and offered suggestions to staff to maximize safety awareness.
- Promoted guest satisfaction by offering exceptional support and helping with location or facility questions.
- Maintained professional, neat and safe swimming area with regular attention to trash and chair arrangements.
- Attentively monitored swimmers to identify distress.
- Scanned main areas to monitor for any safety risks.
- Completed daily pool maintenance duties by checking chlorine levels, pH levels and other water chemistry.
- Sampled pool water to check chemical levels prior to starting swimming instruction.
- Reiterated water safety practices and lifesaving measures at every class to prevent accidents.
- Gave private lessons to special needs students and taught floating techniques and treading water.
Indoor Lifeguard
Hawken School
01.2023 - 06.2023
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Attentively monitored swimmers to identify distress.
- Responded to emergency situations in a timely, efficient manner.
- Upheld hygiene standards in pool and surrounding area.
- Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
- Monitored pools and surrounding areas for adherence to safety protocols.
- Reduced incident response times by implementing strategic patrol routes.
- Performed routine equipment checks to ensure all lifesaving tools were in optimal condition.
- Completed daily pool maintenance duties by checking chlorine levels, pH levels and other water chemistry.
- Complied with pool policies and procedures and offered suggestions to staff to maximize safety awareness.
- Shared tips with patrons on swimming techniques and strength training.
Front of the House Manager
Cedar Creek Grille
08.2022 - 01.2023
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Answered phone calls to take orders, give information and document reservations.
- Completed daily side work and opening and closing duties without fail.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Seated patrons based on guest preferences and seating availability.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Backed up servers by checking on tables and retrieving items for guests.
- Provided patrons with estimated waiting times during peak service hours.
- Opened and closed seating sections according to volume of guests.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Delivered pick-up and curbside orders to guests.
- Promoted business loyalty by fostering positive customer relationships.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
- Advised customers about special offerings and menu items to help drive sales.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Took initial drink orders and relayed information to wait or bar staff.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Assisted customers with delivering orders, carrying additional trays and helping dish out items.
Education
High School Diploma -
Emma Willard School
Troy06-2025
Skills
- Radio equipment operations
- Public safety awareness
- Patrol operations
- Physical fitness
- Medical response
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Cleaning and sanitation
- Greeting guests
- Interactive communication skills
Certification
- Basic Life Support (BLS) Certification - American Heart Association.
- First Aid Certification - American Heart Association.
- Certified Beach Lifeguard - United States Lifesaving Association.
- Lifeguarding Certification - American Red Cross.
Timeline
Pool and Beach Lifeguard
New Seabury Country Club
06.2023 - 08.2024
Indoor Lifeguard
Hawken School
01.2023 - 06.2023
Front of the House Manager
Cedar Creek Grille
08.2022 - 01.2023
High School Diploma -
Emma Willard School
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