Roselande Joseph
Mansfield
Summary
Dynamic professional with extensive experience in patient care at Sully Home Care, excelling in vital sign monitoring and emotional support. Proven ability to foster team collaboration and enhance customer interaction, ensuring compliance with health standards. Recognized for effectively training staff and improving service quality, contributing to a compassionate care environment.
Overview
19
19
years of professional experience
Work History
Home Health Aide
Sully Home Care
Avon
06.2024 - 10.2024
- Instructed family members regarding proper home care techniques and infection control procedures.
- Encouraged independence by teaching self-care skills such as grooming and hygiene habits.
- Engaged patients in recreational activities such as reading books or playing games.
- Provided companionship and monitored health condition of clients.
- Monitored vital signs such as temperature, pulse rate, blood pressure .
- Took initiative to ensure all tasks were completed efficiently within the designated time frame.
- Prepared meals and snacks according to prescribed diets.
- Recorded daily notes about client conditions, treatments provided and progress made.
- Reported any changes in the client's physical or emotional condition to supervisor immediately.
- Provided emotional support and companionship to patients.
- Helped clients move in bed, stand or walk using proper body mechanics techniques.
- Assisted with personal care activities, such as bathing, dressing and grooming.
- Changed bed linens and maintained a clean living environment for the client's safety.
Customer Care Supervisor
Unibank
Port-au-Prince
08.2005 - 10.2023
- Resolved escalated customer issues with empathy and professionalism while meeting company objectives.
- Documented processes and created training materials used by Customer Care representatives in their day-to-day roles.
- Recognized employees who exceeded expectations through verbal recognition or awards programs.
- Responded to customer inquiries via phone or email within established guidelines.
- Managed a team of 18 employees, ensuring they followed departmental policies and procedures accurately.
- Oversaw daily customer care operations and ensured that all customer service representatives met quality standards.
Cook's Assistant
7 stars Hotel
Delmas
10.2021 - 08.2023
- Observed food safety and sanitation protocols to reduce germ spread.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Prepared workstations with ingredients and tools to increase efficiency.
- Stocked cupboards and refrigerators and tended salad bars and buffet meals.
- Placed food trays over warmers for immediate service or stored in refrigerated storage cabinets.
- Distributed food to waiters and waitresses to serve customers.
- Cut or sliced meat, poultry and seafood to prepare for cooking.
- Stored food in designated containers and storage areas to prevent spoilage.
- Washed, peeled and cut fruits and vegetables to prepare for cooking or serving.
- Cleaned and sanitized utensils, dishes or silverware.
Education
Certificate - Home Health Aide
New England Fellowship Home Care
Boston, MA12-2024
Certificate - Food Safety And Sanitation Training
New England Fellowship Home Care
Boston, MA10-2024
Bachelor of Science - Accounting And Finance
UNIQUA
Haiti09-2003
Skills
- Patient care
- Meal preparation
- Vital sign monitoring
- Team building
- Customer interaction
- Regulatory compliance
- Emotional support
Languages
French
Professional
Haitian Creole
Full Professional
English
Elementary
Timeline
Home Health Aide
Sully Home Care
06.2024 - 10.2024
Cook's Assistant
7 stars Hotel
10.2021 - 08.2023
Customer Care Supervisor
Unibank
08.2005 - 10.2023
Certificate - Home Health Aide
New England Fellowship Home Care
Certificate - Food Safety And Sanitation Training
New England Fellowship Home Care
Bachelor of Science - Accounting And Finance
UNIQUA
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