Rosemary McLaughlin
Auburndale
Summary
Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
Overview
12
12
years of professional experience
2015
2015
years of post-secondary education
Work History
Assistant Manager
Henry Bears Park
Newton
04.2024 - Current
- Managed daily operations and team performance in retail environment.
- Coordinated staff schedules to ensure optimal coverage and efficiency.
- Trained new employees on company policies and best practices.
- Implemented inventory management systems for accurate stock control.
- Maintained up-to-date knowledge of company products and services.
- Collaborated with management on developing strategic plans for achieving business goals.
- Delegated work to staff, setting priorities and goals.
- Managed stock replenishment to ensure product availability for customers.
- Developed seasonal merchandising plans to enhance customer engagement and shopping experience.
- Maintained a clean and organized work environment at all times.
- Built product displays and placed appropriate signage for merchandise.
- Processed incoming shipments using warehouse management systems.
- Inspected goods for quality and accuracy upon receipt.
House Cleaner
Tip Top Cleaning
Charleston
09.2021 - 09.2023
- Organized cleaning supplies and tools for efficient workflow and accessibility.
- Managed time effectively to complete daily cleaning tasks within scheduled hours.
- Cleaned homes following specific and detailed protocols and requests.
- Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
- Cleaned bathrooms including toilets, showers and bathtubs, sinks and countertops.
- Swept, mopped, vacuumed and polished floors of all types.
- Laundered sheets and other bedding, made beds and fluffed pillows.
- Exercised extreme caution when cleaning historic homes with original wood and sensitive surface materials.
Customer Service Manager
Market Basket
Waltham
07.2013 - 03.2021
- Assisted in developing customer service training materials for new staff.
- Handled customer inquiries through phone and email with professionalism.
- Resolved customer complaints by collaborating with team members effectively.
- Balance Books Daily
- Cash Deposit Daily
- High Volume Phones
- Provided exceptional customer service to ensure customer satisfaction.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
Receptionist
Laserdocs
Burlington
02.2019 - 06.2020
- Greeted patients and visitors with professionalism and courtesy.
- Managed appointment scheduling using electronic health record systems.
- Answered phone calls and directed inquiries to appropriate staff members.
- Maintained patient confidentiality in compliance with HIPAA regulations.
- Organized office supplies and maintained a clean reception area regularly.
- Provided support to medical staff by preparing patient charts for appointments.
- Scheduled and confirmed appointments.
Education
Waltham High School
Waltham, MassachusettsSkills
- Inventory management
- Visual merchandising
- Staff training
- Schedule coordination
- Team leadership
- Customer relationship management
- Conflict resolution
- Time management
Timeline
Assistant Manager
Henry Bears Park
04.2024 - Current
House Cleaner
Tip Top Cleaning
09.2021 - 09.2023
Receptionist
Laserdocs
02.2019 - 06.2020
Customer Service Manager
Market Basket
07.2013 - 03.2021
Waltham High School