Rosen Pierre
Boston,MA
Summary
Dedicated and service-driven hospitality professional with a Bachelor of Science in Accounting and extensive experience in customer-facing roles, including food service, bartending, and banquet operations. Proven ability to lead teams, deliver exceptional guest experiences, and manage high-volume environments with efficiency and professionalism.
Overview
4
4
years of professional experience
Work History
Server Manager
Pyramid Restaurant & Bar
02.2023 - 02.2024
- Recruited, trained, and supervised a team of 10+ waitstaff, improving service efficiency and increasing positive guest feedback by 25%.
- Generated and analyzed end-of-shift and inventory reports, identifying trends that reduced supply shortages by 15% over three months.
- Managed inventory and coordinated with kitchen and bar teams, cutting waste by 20% while ensuring consistent product availability.
- Assessed team performance to identify strengths and areas for growth, resulting in a 30% boost in productivity and improved guest satisfaction scores.
Server
The Spot Lounge
02.2020 - 12.2023
- Led bar operations, overseeing staff performance, drink quality, and customer service to ensure a consistent and elevated guest experience.
- Created and maintained a dynamic cocktail menu, incorporating seasonal ingredients and current mixology trends to drive sales and customer interest.
- Trained and mentored bartenders on proper techniques, product knowledge, and responsible alcohol service in alignment with company standards.
- Managed inventory, placed orders, and tracked usage to optimize stock levels while minimizing waste and controlling costs.
Server
Stoughton House of Brews
01.2021 - 03.2023
- Delivered prompt, courteous, and knowledgeable service to guests, ensuring a welcoming and satisfying dining experience.
- Accurately took and entered food and beverage orders, collaborating with kitchen and bar staff to guarantee timely preparation.
- Maintained detailed knowledge of menu items, daily specials, and allergens to provide informed recommendations to guests.
- Handled cash and card transactions with precision, balancing checks and reconciling payments at the end of shifts.
Education
Bachelor of Science - Accounting And Finance
Framingham State University
Framingham, MA05-2024
Languages
English
Native or Bilingual
Haitian Creole
Native or Bilingual
Timeline
Server Manager
Pyramid Restaurant & Bar
02.2023 - 02.2024
Server
Stoughton House of Brews
01.2021 - 03.2023
Server
The Spot Lounge
02.2020 - 12.2023
Bachelor of Science - Accounting And Finance
Framingham State University
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