Ross McDowell
West Yarmouth
Summary
I consider myself as an independent and reliable person. I motivate myself and others to push themselves to do the best of their abilities. I have had a lot of different jobs that have shown and given me guidance to what it is like to work with a variety of people. I am also a hardworking Hospitality student focused on going above and beyond to provide excellent customer experience.
Overview
6
6
years of professional experience
Work History
Front Desk Manager
St Regis Aspen Resort
08.2024 - 05.2025
- Managed day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Supervised same day selling procedures to maximize room revenue and control property occupancy.
- Understood the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.
- Provided services that are above and beyond for customer satisfaction and retention.
- Improved service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
Assistant Rooms Operations Manager
St Regis Aspen Resort
08.2023 - 08.2024
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of guest satisfaction.
Rooms Operations Voyager
Ritz Carlton Sarasota
07.2022 - 07.2023
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Carried out day-to-day operations accurately and efficiently
- Demonstrated respect, friendliness and willingness to help wherever needed
- Exceeded goals through effective task prioritization and great work ethic.
Front Desk Supervisor
Red Jacket Beach Resort
04.2019 - 06.2022
- Made and confirmed reservations for guests staying at the property and for off-site services such as dinners and entertainment
- Organized the efficient turnover of vacated rooms with housekeeping staff to consistently meet check-in times for new guests
- Confirming all bank deposits are correct from outlets and night audit
- Conflict and resolutions with all guests and employees with support from GM & AGM.
Education
Bachelors - Hospitality And Tourism Management
Southern New Hampshire University
Hooksett, NH04-2022
Skills
- Hospitality Service Expertise
- Excel
- Opera
- Fosse
- MARSHA
- Light Speed
- Galaxy
- Problem-solving
- Team leadership
- Operations management
Timeline
Front Desk Manager
St Regis Aspen Resort
08.2024 - 05.2025
Assistant Rooms Operations Manager
St Regis Aspen Resort
08.2023 - 08.2024
Rooms Operations Voyager
Ritz Carlton Sarasota
07.2022 - 07.2023
Front Desk Supervisor
Red Jacket Beach Resort
04.2019 - 06.2022
Bachelors - Hospitality And Tourism Management
Southern New Hampshire University
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