Rossana Ribeiro
BOSTON
Summary
Personable and highly organized with excellent communication and multitasking abilities. Possesses strong customer service and administrative skills, including managing phone systems and scheduling. Committed to creating welcoming environment and ensuring smooth front desk operations.
Overview
14
14
years of professional experience
Work History
Front Desk Receptionist
The Braces Place
03.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Hostess Manager
Bin 26
07.2022 - 03.2024
- Managed high-pressure situations with poise, maintaining excellent customer service during peak hours.
- Fostered a positive work atmosphere, promoting open communication between staff and management.
- Contributed to overall restaurant success by proactively addressing operational challenges as they arose.
- Mentored hostess team members, fostering professional growth and strong teamwork.
Corporate Communications Specialist
Ministry of Finance of Cabo Verde | Boston, MA
02.2015 - 12.2017
- Provided expert advice on reputation management issues during times of organizational change, leading to smoother transitions and minimal impact on public perception.
- Implemented social media strategies that expanded online presence while maintaining a consistent brand voice across platforms.
- Developed training materials for new hires in order to ensure uniformity in messaging across departments.
- Nurtured partnerships with external vendors for enhanced service delivery and streamlined project management processes.
Multimedia Journalist
ACI - Agencia Cabo Verdiana De Imagens
05.2014 - 09.2014
- Developed strong professional relationships with sources, fostering trust and credibility within the community.
- Covered breaking news events quickly and accurately under challenging conditions while adhering to tight deadlines.
- Contributed to award-winning projects through exceptional teamwork and collaboration among journalists from different backgrounds.
- Streamlined news production processes by effectively managing deadlines and prioritizing assignments.
Trainee Reporter
Universidade Federal Do Rio De Janeiro
03.2013 - 12.2013
- Attended local and regional events to cover stories of interest to readers.
- Asked questions and discovered facts during interviews.
- Drafted accurate, engaging and fact-checked stories.
- Shaped narrative on key issues through effective storytelling and knowledge of public opinion.
- Completed investigations of important community issues and put together well-received reports.
- Collaborated with media executives to create interesting story lines.
- Created tightly written news stories crafted from reliable sources.
- Completed in-depth research and interviews in subjects to develop comprehensive stories.
Marketing Trainee
Universidade Federal Do Rio De Janeiro
03.2011 - 05.2012
- Participated in brainstorming sessions to generate creative ideas for campaigns.
- Developed strong relationships with clients and vendors, resulting in better collaboration on projects.
- Boosted sales leads through effective email marketing strategies.
- Conducted thorough market research, utilizing findings to inform future marketing efforts and strategy adjustments as needed.
Education
Bachelor of Science - Journalism
Universidade Federal Do Rio De Janeiro
Rio De Janeiro, Brazil12-2014
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Social media management
- Marketing
- Multilingual communication
- Multitasking Abilities
- Digital communications
Languages
Portuguese
Native or Bilingual
cape verdean creole
Native or Bilingual
Spanish
Professional Working
Timeline
Front Desk Receptionist
The Braces Place
03.2024 - Current
Hostess Manager
Bin 26
07.2022 - 03.2024
Corporate Communications Specialist
Ministry of Finance of Cabo Verde | Boston, MA
02.2015 - 12.2017
Multimedia Journalist
ACI - Agencia Cabo Verdiana De Imagens
05.2014 - 09.2014
Trainee Reporter
Universidade Federal Do Rio De Janeiro
03.2013 - 12.2013
Marketing Trainee
Universidade Federal Do Rio De Janeiro
03.2011 - 05.2012
Bachelor of Science - Journalism
Universidade Federal Do Rio De Janeiro
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