Rossibell Mateo

• Over 3-years of experience in sales management at an Arch; high-volume location
• Worked closely with Store Manager focusing on goals, development, store reports, stylist performance, and related task
• Ensured a weekly action plan, develop and communicated to all store associates the areas of achievements and opportunities
• (SPH, ADS, & Client appointments)
• Acted as a liaison with the corporate buying office, providing consistent product feedback
• Flexed at top locations in NYC locations as needed for store support and developmental purposes by District Manager
• Increased client impact by 9% combining Bridal and Runway Couture
• Developed further client business with consistent private wardrobe, and styling appointments, both quarterly and yearly.

• Managing guest request log and front office operations
• Ensuring guest mobile app downloads; room requests and complaints are treated courteously providing them a memorable stay
• Overseeing lobby operations, usage of kiosk for check-ins
• Verified that personal and payment information is accurate, and while also securing guest identity
• Morning paper work (Arrivals list, Departures, Emergency Reports)
• Front desk usage of portals (SMS, Silo, and Vision Line) upon check-In and out
• Developed strong working relationships with all departments
• Securing and reserving late arrivals through SMS
• Participated in weekly hotel promotions for upselling of rooms.

• Worked closely with client in styling appointments with desired fits and high-end designer
• Build and maintain a Client book with personalized fittings and client rooms settings
• Showrooms available to the top client who desire the black card from our preferred shoppers
• Designer shows with top designers (tomford, reem acra, marchesa) and private entry
• Monthly Product knowledge by learning the merchandise feature, and designer picks
• Developed multi-floors for appointments and styling sessions
• Assist customer with merchandise selection and ensure customer fabric knowledge
• Ensuring the lord and Taylor experience is a positive experience
• Buying with designer’s team with the advance shipping for preferred clients
• Open credit card accounts
• Maintain floor standards including replenishment and presentation as well as cleanliness.

• Train and encourage sales staff to meet personal goal and demonstrate an elevated level of customer service
• Assist with payroll and employee scheduling
• Nightly closing paper work, nightly business review to District Manager
• Ensured an in-depth knowledge of merchandise was implemented, and development for new “on-boarding” staff
• Ensured all sales related policies and procedures were maintained and adhere to at all times
• Secured the image and grooming policy was professional at all times, reflective of the brand image
• Supported in training of sales assistants in all areas of appropriate register usage and solution base customer service
• Exceeded department goal of 15% of the business of watches
• Trending to comp numbers for 2016
• Achieved January month-end Floor Director performance goal of $96,000
• Opened our first men’s store in the Garden State Mall and lead the Jet Set Service.

handled cash deposit and closing of registers at end of day.

present for styling clients for those shopping the store for an elevated experience.

manage returns, exhanges and refunds in accordance with store policy.

organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise for the visual selling of the store.

Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Helped customers locate products and checked store system for merchandise at other sites and online purchases.

Provided positive feedback for returning customers ensuring clientele and store integrity and also loyalty credit cards.

collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

Educated clients on current promotional offerings and products using persuasive selling tactics.

Managed conflict resolution with dissatisfied customers professionally, resulting in improving customer retention rates.