Rossmick Rene
Boston
Summary
Customer service professional with experience in providing reliable parking assistance. Proven skill in handling different situations with poise and professionalism. Quickly handles customer service issues, expertly parks cars and maintains safe and secure parking experience for guests.
Overview
15
15
years of professional experience
Work History
Valet Parking Supervisor
Grand'Anse Rent-A-Car
08.2018 - 02.2024
- Handled escalated customer complaints professionally and effectively, implementing solutions that resulted in improved guest satisfaction scores.
- Enhanced customer satisfaction by efficiently managing valet operations and addressing concerns promptly.
- Increased revenue generation by implementing effective upselling strategies that promoted additional services offered by the establishment.
- Conducted regular meetings with staff members to discuss updates, share best practices, and address any concerns or challenges faced on the job site effectively.
- Maintained a safe and secure work environment by enforcing strict safety protocols and regularly inspecting equipment.
- Improved team performance through regular coaching, feedback sessions, and professional development opportunities.
- Reduced wait times for guests by streamlining vehicle retrieval processes and optimizing staff deployment.
- Ensured high levels of service quality by conducting thorough employee training and emphasizing the importance of attention to detail.
- Continuously monitored parking lot capacity to optimize space utilization and minimize congestion during peak hours.
- Provided punctual, polite valet services to uphold professional standards.
- Logged and documented parked vehicle details for accurate records.
- Trained junior staff in customer care, driving and parking operations to uphold standards.
- Resolved customer complaints through calm, constructive communication.
- Prioritized safe, secure environments for guests and vehicles through vigilant patrols.
- Inspected vehicles to verify condition ahead of customer returns.
Valet Attendant
Nationale Car Rental
03.2009 - 06.2018
- Established positive guest relationships through consistent delivery of excellent customer service.
- Assisted in the training of new team members, ensuring consistent service quality across all attendants.
- Welcomed arriving guests and explained car retrieval procedures.
- Reduced wait times for guests with effective communication and coordination among valet team members.
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
- Conducted pre-shift visual inspections of vehicles, noting any existing damage before taking possession from the guest.
- Managed high volume traffic during peak hours, efficiently directing cars to available parking spaces.
- Ensured proper care of guest vehicles by adhering to strict driving guidelines and utilizing safety equipment when necessary.
- Followed all company policies and procedures regarding vehicle handling and key storage for maximum security measures.
- Parked and retrieved cars carefully to prevent damage and avoid delays.
Education
Associate of Science - Engineering Mechanics
Ecole Nationale Supérieure De Technologie
Haiti06.2019
High School Diploma -
Institut Des Sciences Apliquees (ISA)
Haiti06.2011
Skills
- Staff Training and Development
- Vehicle Safety Knowledge
- Incident Reporting
- Task Delegation
- Employee Scheduling
- Parking Space Optimization
- Customer Service
- Problem-Solving
- Time Management
- Cash Handling
Timeline
Valet Parking Supervisor
Grand'Anse Rent-A-Car
08.2018 - 02.2024
Valet Attendant
Nationale Car Rental
03.2009 - 06.2018
Associate of Science - Engineering Mechanics
Ecole Nationale Supérieure De Technologie
High School Diploma -
Institut Des Sciences Apliquees (ISA)
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