Rovinick Tompagh
Boston
Summary
Driven operations support professional with proven expertise in customer engagement and operational efficiency. Known for attention to detail and effective team collaboration, ensuring safety guidelines and process improvements in high-pressure environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Operations Support
Primark Stores
Boston, MA
02.2026 - Current
- Ensuring safety guidelines operation of the store.
- Report under maintenance issue and facilitate contractors.
- Correct price-tag for the sales floor.
- Ensuring customer and colleague safeness around the store.
Sales Associate
Primark Stores
Boston, MA
10.2025 - Current
- Collaborated with team members to maintain inventory accuracy and product displays.
- Analyzed sales trends to optimize merchandising strategies and boost revenue.
- Led initiatives to improve in-store efficiency, resulting in streamlined operations.
- Mentored junior staff, fostering a knowledgeable and motivated sales team environment.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
Replenishment Associate
Primark Stores
Boston, MA
05.2025 - Current
- Managed inventory levels to ensure optimal stock availability and minimize out-of-stock occurrences.
- Collaborated with team members to streamline replenishment processes and improve overall efficiency.
- Monitored stock movements, identifying trends to support accurate forecasting and replenishment planning.
- Utilized company software to manage inventory data, monitor sales trends, and generate accurate reports for management review.
- Helped maintain a positive store atmosphere by engaging customers professionally and courteously when assisting them on the sales floor.
Sales Associate
MUJI
Boston, MA
04.2025 - 12.2025
- Enhanced customer satisfaction through attentive service and product knowledge.
- Executed sales strategies to increase store visibility and drive customer engagement.
- Trained new associates on operational procedures and customer service excellence.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
Cleaner
Maidpro
Boston, MA
01.2025 - 04.2025
- Performed detailed cleaning tasks in residential and commercial settings, ensuring high standards of cleanliness.
- Operated cleaning equipment, including vacuum cleaners and floor buffers, to maintain optimal hygiene levels.
- Collaborated with clients to understand specific cleaning needs and preferences, enhancing customer satisfaction.
Retail Store Specialist
Smart Communication Inc
Cebu City
03.2017 - 04.2022
- Implemented process improvements that enhanced efficiency in daily store operations.
- Coordinated promotional events, driving customer engagement and increasing foot traffic.
- Boosted customer satisfaction by providing exceptional service and addressing inquiries promptly.
- Resolved customer complaints professionally, fostering trust and loyalty among patrons.
- Assisted with marketing efforts such as promotional events and social media campaigns, driving traffic to the store.
- Developed strong relationships with customers, resulting in repeat business and increased sales.
Education
Bachelor of Science - Information Technology
AMA Computer College
Philippines04-2014
Skills
- Scheduling management
- Operational efficiency
- SharePoint
- Customer engagement
- Information security protocols
- Reporting and documentation
- Audit reporting
- Logistics coordination
- Teamwork
- Time management
- Attention to detail
- Multitasking
- Team collaboration
Certification
- Certified Data Privacy, Primark -
- Certificate of Achievement Cruising & Crushing it Award
- Colleague of the Month
Timeline
Operations Support
Primark Stores
02.2026 - Current
Sales Associate
Primark Stores
10.2025 - Current
Replenishment Associate
Primark Stores
05.2025 - Current
Sales Associate
MUJI
04.2025 - 12.2025
Cleaner
Maidpro
01.2025 - 04.2025
Retail Store Specialist
Smart Communication Inc
03.2017 - 04.2022
Bachelor of Science - Information Technology
AMA Computer College