Roxanna Bixler
East Bridgewater
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
SCC
West Bridgewater
01.2006 - 06.2025
- Assisted customers with inquiries and product information.
- Managed customer accounts and processed orders efficiently.
- Resolved complaints through effective communication and problem-solving skills.
- Trained new staff on customer service protocols and procedures.
- Coordinated with other departments to address customer needs promptly.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
South Boston High School
South Boston , MASkills
- Customer relationship management
- Complaint resolution
- Order processing
- Account management
- Quality assurance
- Problem solving
- Research
Timeline
Customer Service Representative
SCC
01.2006 - 06.2025
South Boston High School
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