Roxanna Moreno
Greenfield
Overview
4
4
years of professional experience
1
1
Certification
Work History
Insurance Agent
Freeway Insurance Agency
Springfield
10.2025 - Current
- Educated clients on insurance policies and coverage options.
- Evaluated customer needs to provide tailored insurance solutions.
- Managed administrative tasks related to client files and policy updates.
Server
Posadas Tavern
Greenfield
07.2023 - Current
- Followed safety, sanitization and food handling guidelines.
- Assigned and arranged tables for large groups.
- Entered orders into computer system to coordinate with kitchen staff.
- Processed credit card transactions, gift cards, and cash payments.
Home Health Aide
Excel Nursing
Wilbrahan
07.2025 - 11.2025
- Documented provided care, submitting notes, and information to supervisor.
- Coordinated care with nursing and clinical staff.
- Followed protocols for infection prevention and control.
- Provided comfort care with turning and positioning.
Insurance Agent
Western Mass Auto Insurance
Springfield
04.2022 - 11.2024
- Established strong customer relationships with regular outreach and follow-ups to maintain high satisfaction rate.
- Explained different options to prospective clients and recommended suitable insurance policies.
- Responded to customer inquiries and issues, maintaining sound sales practices.
- Provided outstanding customer service by promptly addressing inquiries or concerns regarding policy coverage or claims processing.
Sales Associate
TJ Maxx
Amherst
- Acquired extensive knowledge of products and services offered at store.
- Resolved customer complaints diplomatically to ensure satisfaction and maintain positive brand image.
- Actively listened to customer concerns, addressing issues promptly and professionally.
Insurance Agent
Freeway Insurance
Goose Creek
- Explained different options to prospective clients and recommended suitable insurance policies.
- Established strong customer relationships with regular outreach and follow-ups to maintain high satisfaction rate.
- Responded to customer inquiries and issues, maintaining sound sales practices.
Sales Associate
J C Penny store
Amherst
- Processed returns, exchanges, and refunds in accordance with company policies.
- Handled cash register transactions efficiently and accurately.
- Updated inventory records regularly using store management software.
- Assisted customers in finding suitable products according to their needs.
- Trained new hires on company procedures, product knowledge, and customer service expectations.
Server
Johnny's Roadside Diner
Amherst
- Explained details for new menu items and daily specials.
- Kept food service and preparation areas clean and neat.
- Entered orders into computer system to coordinate with kitchen staff.
Education
High school diploma -
Turners Fall High School
Montague, MASkills
- Time management
- Organizational skills
- Insurance Sales
- Microsoft Outlook
- Customer retention
- Sales
- Microsoft Word
- Call handling
- Mail handling
- Scheduling
- Bookkeeping
- File maintenance
Certification
Certified Home Health Aide, Class D
Languages
Spanish, Native
Timeline
Insurance Agent
Freeway Insurance Agency
10.2025 - Current
Home Health Aide
Excel Nursing
07.2025 - 11.2025
Server
Posadas Tavern
07.2023 - Current
Insurance Agent
Western Mass Auto Insurance
04.2022 - 11.2024
Sales Associate
TJ Maxx
Insurance Agent
Freeway Insurance
Sales Associate
J C Penny store
Server
Johnny's Roadside Diner
High school diploma -
Turners Fall High School