Dynamic manager with expertise in team collaboration and customer service. Experienced in performance monitoring and compliance adherence, ensuring optimal operational efficiency.
Overview
8
8
years of professional experience
Work History
Driver
Uber
chelsea
11.2025 - Current
Provided safe and reliable transportation for passengers across various routes.
Maintained cleanliness and organization of vehicle for optimal passenger comfort.
Communicated effectively with riders to confirm pickup and drop-off locations.
Navigated efficiently using GPS to ensure timely arrivals.
Assistant Manager
Famous Footwear
Revere
04.2025 - 12.2025
Assisted in managing daily store operations and team activities.
Supported customer service initiatives to enhance shopper experiences.
Collaborated with team members to maintain store visual standards.
Facilitated product knowledge sessions to improve sales effectiveness.
Manager
Pure Oasis
Boston
12.2024 - 12.2025
Managed daily operations of dispensary, ensuring compliance with regulations.
Trained and supervised staff to enhance product knowledge and customer service skills.
Coordinated staff scheduling to ensure optimal dispensary coverage.
Inspected merchandise for quality assurance prior to sale, maintaining high standards.
Manager
Dollar Tree
Cambridge
06.2018 - 12.2024
Managed daily operations to ensure efficient store functionality and customer satisfaction.
Trained and supervised staff to enhance team performance and service quality.
Developed staff schedules to optimize coverage during peak hours and improve workflow.
Scheduled employee shifts to optimize labor efficiency and coverage.
Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.
Handled cash register transactions accurately while providing excellent customer service.
Monitored store performance metrics, including sales, profitability and customer service ratings.
Prevented store losses using awareness and attention to detail to detect gaps for corrective action.