Rubina Rai
Arlington
Summary
Experienced Insurance Specialist successful at managing tasks in fast-paced environments. Organized, driven and adaptable with excellent planning and problem-solving abilities. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support. Proficient in customer service best practices and related options.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Service Specialist
Simply Business
10.2021 - Current
- Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally.
- Streamlined service processes for quicker response times, enhancing overall customer experience.
- Collaborated with team members to develop new strategies for improving service quality and efficiency.
- Consistently met or exceeded performance metrics related to service quality, response time, and customer satisfaction scores.
- Updated account information to maintain customer records.
- Contributed to team performance by sharing industry knowledge and assisting colleagues in complex cases.
- Educated clients on insurance policies and procedures.
- Analyzed customer needs to provide customized insurance solutions.
- Collected premiums on or before effective date of coverage.
- Followed up on late payments, extensions and other special circumstances.
- Maintained confidentiality of patient finances, records, and health statuses.
- Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
- Trained new hires on company policies and procedures, ensuring a seamless transition into the Insurance Specialist role.
Customer Service Representative
Waitrapp
03.2021 - 07.2021
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Responded to customer requests for products, services and company information.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Intake Associate
Homeworks Energy Inc
10.2020 - 02.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Energized and motivated in performing sales floor activities including merchandising and selling.
- Informed customers about special promotions and provided detailed information for various products.
- Offered basic technical support for clients on wide range of company products.
- Boosted sales revenue by skillfully promoting diverse service options.
- Answered customer telephone calls promptly to avoid on-hold wait times
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Demonstrated items to customers and created customer awareness, interest and sales.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Sales Advisor
Hennes & Mauritz (H&M)
07.2019 - 09.2020
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Monitored customers for signs of security concerns and escalated issues to management.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Processed accurate credit, debit, check and cash sales transactions for more than 100 customer orders per day.
- Worked with diligence to regularly meet or exceed special targets, including credit card applications, special donations and specific product promotions.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Education
Extra Courses - Hospitality Program
Computer Systems Institute
Charlestown, MA09.2018
BBA - Business Administration And Management
Quincy College
Quincy, MA05.2017
BBA - Business Administration And Management
Northwest Missouri State University
Maryville, MO12.2015
High School Diploma -
United Academy
Lalitput,Nepal04.2014
Skills
- Licensed Insurance Agent (Property & Casualty)
- Customer Billing
- Task Prioritization
- Upbeat and Positive Personality
- Verbal and Written Communication
- Efficient and Detail-Oriented
- Data Entry and Maintenance
- Proficiency in Microsoft Office
- Salesforce CRM
- Multi-Line Phone Systems
- Creative Problem Solving
- Quick Learner
- Multitasking and Prioritization
- Flexible and Adaptable
- Continuous Improvement
Certification
- Licensed Insurance agent ( Property and Cascualty)
Languages
English
Native or Bilingual
Nepali
Native or Bilingual
Timeline
Service Specialist
Simply Business
10.2021 - Current
Customer Service Representative
Waitrapp
03.2021 - 07.2021
Customer Intake Associate
Homeworks Energy Inc
10.2020 - 02.2021
Sales Advisor
Hennes & Mauritz (H&M)
07.2019 - 09.2020
Extra Courses - Hospitality Program
Computer Systems Institute
BBA - Business Administration And Management
Quincy College
BBA - Business Administration And Management
Northwest Missouri State University
High School Diploma -
United Academy
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