Russell Poirot
Florida
Summary
Proficient in mechanical repairs and equipment troubleshooting, ensuring operational efficiency. Strong leadership in maintenance teams, committed to implementing safety protocols and enhancing customer service.
Overview
31
31
years of professional experience
Work History
Machinist II
Steinerfilm IncorporatedW
Williamstown, MA
01.2017 - Current
- Led maintenance team in troubleshooting and repairing mechanical systems to ensure operational efficiency.
- Conducted root cause analysis on recurring equipment failures, leading to effective long-term solutions and enhancements.
- Completed necessary ISO documentation and records to show compliance.
- Used arc welding, tig welding and plasmas cutting equipment to repair metal structures, components, and manufacturing machinery.
- Implemented safety protocols during maintenance procedures, promoting a safe work environment for all staff.
- Trained junior mechanics on equipment operation and repair techniques, fostering skill development within the team.
Service Manager/Head Mechanic
Maple Grove Equipment Inc.
Adams, MA
07.1995 - 06.2016
- Led service department operations, ensuring high-quality support for customer equipment needs.
- Collaborated with sales teams to identify opportunities for service contracts and upsell maintenance plans.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Implemented process improvements that reduced service response times and increased customer satisfaction ratings.
- Managed inventory control systems to ensure availability of essential parts and minimize downtime for repairs.
Education
High School Diploma -
Charles H. McCann Technical High School
North Adams, MASkills
- Mechanical repairs
- Lockout and tagout procedures
- Heavy equipment operation
- Motor replacement
- Electrical repair
- Industrial machinery
- Hydraulic systems
- Equipment troubleshooting
- MIG welding
- Pump maintenance
Timeline
Machinist II
Steinerfilm IncorporatedW
01.2017 - Current
Service Manager/Head Mechanic
Maple Grove Equipment Inc.
07.1995 - 06.2016
High School Diploma -
Charles H. McCann Technical High School