RYAN DEL VECCHIO
Waltham,MA
Summary
Exceptional listener and communicator. Flexible team player who thrives in high paced environments. Driven achiever with exemplary organizational skills and an eye for detail. Resourceful individual who excels at building trusting relationships with customers and colleagues. Computer literate performer with extensive software proficiency covering a wide variety of different applications.
Overview
9
9
years of professional experience
Work History
Fulfillment Operations Specialist
Edenred
10.2025 - 11.2025
- Processed and printed checks; fulfilled client orders accurately and efficiently
- Coordinated daily operations to enhance workflow efficiency and ensure timely project completion
- Assisted in implementing process improvements to optimize resource allocation and reduce operational costs
- Managed documentation and reporting systems to maintain accurate records of project progress and compliance
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
Customer Service Representative
Wayne Alarm Systems
01.2025 - 09.2025
- Coordinated dispatch, scheduling, and service routes to ensure efficient use of resources and timely service delivery.
- Effectively managed customer and technician calendars to optimize scheduling.
- Created, scheduled, and maintained service tickets with accurate documentation and follow-up.
- Scheduled and managed inspections for residential and commercial service contracts.
- Handled a high volume of inbound and outbound communications (phone, email), responding promptly and professionally.
- Conducted proactive outreach to support customer retention and resolve service needs.
- Consistently delivered a superior service experience while balancing customer satisfaction with organizational productivity and profitability goals.
Clerical Assistant II
Oasis - A Paychex Company
02.2021 - 11.2024
- Answering phone calls, taking messages, and directing inquiries to the appropriate personnel.
- Assisting clients and employees on a daily basis within Finesse, Jabber and Webex on topics such as HR issues, benefits, leave of absence.
- Using PrismHR and ClientSpace to open and close cases for clients daily.
- Accurately enter secure data into programs such as Kofax and Microsoft.
- Verifying the accuracy of data before entry to ensure completeness and consistency.
- Regularly trained data entry associates on company processes.
- Composing and proofreading emails, letters, memos, and other correspondence.
Data Entry Specialist
Oasis - A Paychex Company
09.2016 - 01.2021
- Updating and maintaining databases or spreadsheets regularly.
- Organizing and storing data for easy retrieval and reporting.
- Scanning and digitizing documents for electronic record-keeping.
- Sorting, organizing, and maintaining physical and electronic files.
- Assisting in basic data analysis or generating simple reports.
Print Specialist/Customer Service Representative
Print It Plus
06.2016 - 09.2016
- Processed print orders based on stock specifications and special printing instructions.
- Maintained an even workflow by updating daily schedules, reference materials, and contractual order requirements.
- Executed accurate point of sale transactions daily.
- Provided customers with up to date information regarding orders, shipments and inquiries.
Education
Diploma -
Royal Palm Beach High School
Royal Palm Beach, FL06.2007
Skills
- Data Entry Experience - 9 years
- Admin Support Experience - 3 Years
- Generating Reports - 3 Years
- Microsoft Office - 9 Years
- Microsoft Excel - 9 Years
- Adobe Software - 9 Years
- Experiencing Creating and Booking Travel Reservations/Itineraries - 5 Years
- Experience with Calendar Management - 5 Years
Timeline
Fulfillment Operations Specialist
Edenred
10.2025 - 11.2025
Customer Service Representative
Wayne Alarm Systems
01.2025 - 09.2025
Clerical Assistant II
Oasis - A Paychex Company
02.2021 - 11.2024
Data Entry Specialist
Oasis - A Paychex Company
09.2016 - 01.2021
Print Specialist/Customer Service Representative
Print It Plus
06.2016 - 09.2016
Diploma -
Royal Palm Beach High School