Summary
Overview
Work History
Education
Skills
Timeline
Technologies
Generic

RYAN HALPIN

Worcester,MA

Summary

-Communicative support specialist with over 5 years of experience delivering customer-focused technical solutions in SaaS and e-commerce environments. Proven ability to resolve complex user issues, document software bugs, and streamline workflows in high-volume support settings. Background includes customer care, video production for technical training, and financial coordination, with a strong foundation in office administration and multimedia tools. Recognized for communication, problem-solving under pressure, and a commitment to improving user experience.

-Knowledgeable audio visual project technician with solid background in setting up and maintaining audio-visual equipment for various events and installations. Consistently ensured optimal performance and seamless integration of AV systems. Demonstrated troubleshooting skills and effective collaboration with team members to meet client needs.

Experienced with configuring and operating AV systems for diverse applications. Utilizes technical expertise to ensure flawless performance and quick issue resolution. Knowledge of industry standards and best practices enhances project outcomes.

Overview

13
13
years of professional experience

Work History

Support Specialist

ShipStation
12.2020 - 07.2025
  • Delivered expert technical support to end-users, resolving software issues and improving customer satisfaction across a large e-commerce user base.
  • Identified and escalated recurring software bugs to internal teams, influencing product improvements.
  • Guided users through troubleshooting steps and label purchasing workflows, streamlining fulfillment.
  • Resolved incorrect package adjustments with shipping carriers, minimizing financial discrepancies.

Customer Care Representative

HotSchedules
08.2019 - 10.2019
  • Coordinated outreach to restaurant clients to verify POS system integration updates.
  • Maintained a database of client cancellations, supporting data integrity and reporting accuracy.
  • Facilitated communication between restaurant staff and technical teams, accelerating issue resolution and improving client experience.

Video Editor

Juniper Networks (Formerly: BTI Systems)
05.2014 - 10.2015
  • Produced high-quality training videos for fiber-optic switching equipment, enhancing technical onboarding for global users.
  • Edited and refined instructional footage, ensuring accuracy, clarity, and engagement in all content.
  • Collaborated with subject matter experts to develop multimedia support materials that aligned with corporate learning objectives.

Financial Coordinator

CLEAResult
06.2015 - 08.2015

Cash Office Associate

Tourneau
02.2012 - 02.2013

Education

Bachelor of Arts - Music and Sound Recording

University of New Haven

PC Technician Certificate Course - undefined

Austin Community College

Skills

  • Customer Support
  • Troubleshooting
  • Conflict Resolution
  • Communication
  • Problem Solving
  • Time Management
  • Adaptability
  • Team Collaboration
  • Multitasking
  • Attention to Detail
  • Critical Thinking
  • Documentation
  • Active Listening
  • Workflow Optimization
  • Client Relations
  • Process Improvement
  • Data Entry
  • Quality Assurance
  • Support services
  • Technical assistance

Timeline

Support Specialist

ShipStation
12.2020 - 07.2025

Customer Care Representative

HotSchedules
08.2019 - 10.2019

Financial Coordinator

CLEAResult
06.2015 - 08.2015

Video Editor

Juniper Networks (Formerly: BTI Systems)
05.2014 - 10.2015

Cash Office Associate

Tourneau
02.2012 - 02.2013

PC Technician Certificate Course - undefined

Austin Community College

Bachelor of Arts - Music and Sound Recording

University of New Haven

Technologies

  • ShipStation
  • Windows
  • Microsoft Office Suite
  • Audio Editing
  • Video Editing
  • Excel
  • POS Systems

Similar Profiles

CREATE PROFILE
RYAN HALPIN