Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Languages
Timeline
Generic

Ryan Hosford

Franklin,MA

Summary

Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.

Overview

4
4
years of professional experience

Work History

Server

Raillery Public House
02.2022 - 08.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Busser

Raillery Public House
02.2022 - 08.2022
  • Cleared tables to maintain high turnover rate and minimize wait times.
  • Restocked condiments and drink station supplies to maintain customer satisfaction.
  • Went above and beyond expectations by helping with various tasks to support teammates and provide customer service.
  • Notified manager of issues with equipment or breakage.
  • Followed safety and sanitation guidelines in accordance with local health regulations.
  • Carried food, dishes, trays or silverware from kitchens or supply departments to serving counters.
  • Maintained stock and cleanliness of stations for meal periods with silverware, linens and condiments.
  • Observed tables to tend to guest needs and identify customer service opportunities.
  • Wiped down and cleaned chairs, booths and highchairs.
  • Swept, mopped and removed debris from dining room floors.
  • Reset tables by wiping down surfaces, replacing condiments and arranging silverware and other items for expected guests.
  • Maintained highest standards of cleanliness while efficiently meeting dining room needs in fast-paced environment.

Barback

Raillery Public House
02.2022 - 08.2022
  • Maintained spotless, well-stocked bar organized and ready for customer demands.
  • Replenished bar glasses, garnishes and condiments.
  • Took food and drinks to bar and table customers.
  • Studied bartenders to learn recipes for different mixed cocktails.
  • Checked identification for each person purchasing alcohol.
  • Used POS system to ring up customers and open and close tabs.
  • Removed and disposed of bags from trash receptacles in and around bar area.
  • Disinfected bathrooms and resupplied with proper paper products.
  • Cleaned bar and table surfaces throughout shift to help reduce risk of pathogens.
  • Poured drinks using standard pour according to specifications.
  • Stayed up-to-date on large selection of local beers and specials to aid in customer inquiries.
  • Sliced and pitted fruit used to garnish drinks.
  • Cleaned up spills and brought replacement items to tables.
  • Trained staff, oversaw operations and resolved issues to enhance customer service.
  • Built excellent relationships with guests to achieve repeat business.
  • Completed side work, such as stocking bar items, rolling silverware, polishing glasses, cleaning menus and replenishing condiments.
  • Complied with local and state liquor and food handling laws and regulations.
  • Restocked beer and liquor regularly and after special events.

Dishwasher

3 Restaurant
12.2020 - 08.2021
  • Scrubbed pots, pans and trays by hand or cleaned using industrial washing machine.
  • Kept dishware, glasses and utensils ready for customer needs by quickly scraping, washing and restacking items.
  • Loaded and unloaded dishwashers, washing by hand large pots or items used on continuous basis.
  • Developed great team spirit with other personnel by pitching in and helping with task completion.
  • Sanitized counters and wiped down surfaces following food preparation to prevent cross-contamination from raw meats.
  • Restocked main kitchen areas with items from shelves, coolers and freezers.
  • Repaired and maintained dishwashing machine to keep dishes clean and kitchen running smoothly.
  • Maintained assigned areas to keep organized and clean by mopping floor.
  • Unloaded trucks to move food and supplies from delivery vehicle to storage areas.
  • Scraped and pre-rinsed food from dirty dishes and placed items in dishwashing machine.
  • Adhered to sanitary regulations to prevent contamination with food products.

Education

High School Diploma -

Franklin High School
Franklin, MA
06.2022

Skills

  • Flexible and Adaptable
  • Manual Dexterity
  • Team Leadership
  • Persuasive Approach
  • Service-Oriented
  • Conflict Resolution
  • Decision Making
  • Relationship Building
  • Physical Stamina
  • Clear Communication
  • Strong work ethic

Accomplishments

  • 2 year captain of my schools football team
  • State semi-finals appearance in 2022

Affiliations

  • Honor Roll in school

Languages

English
Native or Bilingual
Spanish
Professional Working

Timeline

Server

Raillery Public House
02.2022 - 08.2024

Busser

Raillery Public House
02.2022 - 08.2022

Barback

Raillery Public House
02.2022 - 08.2022

Dishwasher

3 Restaurant
12.2020 - 08.2021

High School Diploma -

Franklin High School

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Ryan Hosford