Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ryan Mulcahy

SOUTH BOSTON

Summary

Dynamic retail professional with extensive experience at GameStop, excelling in customer service and sales reporting. Proven ability to enhance store organization and drive sales through effective visual merchandising and problem-solving skills. Recognized for achieving sales goals while maintaining high standards of quality control and team collaboration.

Overview

8
8
years of professional experience

Work History

Retail Keyholder

GameStop
Brookline
12.2022 - Current
  • Greeted customers upon entry and assisted them in locating products.
  • Verified that all customers received receipts for their purchases.
  • Generated weekly and monthly reports related to sales performance analysis for management review.
  • Inspected merchandise prior to stocking shelves or displays to ensure quality control standards were met.
  • Utilized problem solving skills to resolve customer disputes or complaints quickly and efficiently.
  • Processed payments using point-of-sale systems.
  • Ensured a clean and organized store environment by restocking shelves, organizing displays, and cleaning the sales floor.
  • Provided customer service, answered questions, and addressed complaints regarding merchandise or services.
  • Provided excellent customer service by responding promptly to inquiries and complaints.
  • Performed opening and closing procedures including counting cash drawers and preparing deposits.
  • Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
  • Asked open-ended questions to learn about customers' needs and escorted to merchandise locations.
  • Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
  • Supervised bank deposits and security procedures to support store opening and closing.
  • Partnered with store leadership team to learn and understand management processes and reports.
  • Collaborated with management to determine key tasks and delegate to staff members.
  • Developed extensive product knowledge, growing revenue, and building consumer base.
  • Researched out-of-stock items to find additional inventory in other store locations.
  • Processed credit card payments and counted back change and currency with accuracy rate.
  • Evaluated store performance and incorporated feedback to implement improvement plans.

Cashier

Cumberland Farms
SOUTH BOSTON
02.2022 - 11.2022
  • Followed company security procedures for handling large sums of money.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Resolved customer complaints professionally in accordance with company policy.
  • Ensured compliance with all safety regulations within the store environment.
  • Stocked shelves with merchandise when needed.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Performed other duties as assigned by management.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Answered customer questions and provided store information.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Discounted purchases by scanning and redeeming coupons.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Greeted customers promptly and responded to questions.
  • Counted and balanced cashier drawers.
  • Maintained work area and kept cash drawer organized.
  • Scanned items and checked pricing on cash register for accuracy.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Answered phone calls to assist customers with questions and orders.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.

Team Member

Newbury Comics
Boston
10.2021 - 01.2022
  • Received, processed, and stocked merchandise in accordance with store policies.
  • Maintained a clean and organized work area throughout shift.
  • Organized inventory shelves for easy access and maintenance of stock levels.
  • Answered phone calls regarding inquiries about products or services.
  • Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
  • Provided customer service support to ensure satisfaction.
  • Assisted customers with product selection and ordering process.
  • Operated cash registers to process payments from customers.
  • Developed positive customer relationships through friendly greeting and excellent service.
  • Upheld high standards of productivity and quality in operations.
  • Worked hard to learn required tasks quickly to maximize performance.
  • Addressed customer needs, responding to specific requests.
  • Built and maintained working relationships with peers and upper management.
  • Rotated through series of different stations based on team needs.
  • Maintained positive working relationship with fellow staff and management.

Dishwasher

The Broadway
South Boston
11.2017 - 02.2020
  • Informed supervisors immediately if any machine malfunctions were observed during operation.
  • Filled out daily logs regarding temperature readings of dishwashers as required by health department regulations.
  • Inspected all returned dishes for cleanliness before restocking them on shelves.
  • Followed all safety guidelines while handling sharp objects like knives or forks.
  • Maintained adequate levels of cleaning supplies for washing dishes.
  • Sanitized surfaces after each use following standard sanitation practices.
  • Stocked service areas with clean plates, bowls, cups, and other items as needed.
  • Replenished soap dispensers with detergent when necessary.
  • Removed garbage and trash to designated disposal areas in accordance with health regulations.
  • Unloaded deliveries from vendors ensuring that all items were accounted for.
  • Swept and mopped floors in the kitchen area at regular intervals throughout shift.
  • Ensured that workstations were kept neat and tidy throughout the shift.
  • Operated industrial dishwashers to clean plates, glasses, silverware, and cooking utensils.
  • Performed routine maintenance tasks such as cleaning filters in the dishwashing machine.
  • Scrubbed and sanitized dishes, pots, pans, utensils, and other kitchen equipment.
  • Checked temperatures of dishwashing machines to ensure proper functioning.
  • Organized trays with cutlery prior to serving meals to customers.
  • Loaded dirty dishes into the dishwasher racks and unloaded clean dishes from the washer onto carts or shelves.
  • Disposed of glassware that had been broken or chipped according to safety procedures.
  • Scrubbed pots, pans and trays by hand or cleaned using industrial washing machine.
  • Loaded and unloaded dishwashers, washing by hand large pots or items used on continuous basis.
  • Kept dishware, glasses and utensils ready for customer needs by quickly scraping, washing, and restacking items.
  • Sanitized counters and wiped down surfaces following food preparation to prevent cross-contamination from raw meats.
  • Managed dish area organization and cleanliness.
  • Hand-washed items unsuitable for machine washing.
  • Replaced clean utensils in storage bins for easy access.
  • Repaired and maintained dishwashing machine to keep dishes clean and kitchen running smoothly.
  • Studied methods of coworkers, successfully learning kitchen, and food service skills.
  • Backed up kitchen team members during heavy work periods to maximize team coverage.
  • Ensured timely availability of clean dishes for various meal services.
  • Handled glassware, crystal, and other fragile items with exceptional care to prevent breakage.
  • Cleared trash and washed work area tables, walls, refrigerator equipment, cooking equipment and floors to keep sanitized kitchen.
  • Transported clean dishes and supplies from kitchen to front of house staff for opening shift.
  • Assisted chef with food measurements, preparation and storage when necessary.
  • Adhered to sanitary regulations to prevent contamination with food products.
  • Used pressurized faucet sprayer effectively to wash large quantities of dishes.
  • Swept and mopped floors at end of shift to comply with sanitary regulations.

Education

High School Diploma -

Belmont High School
Belmont, MA
06-2006

Some College (No Degree) - Biochemisty

UMASS Boston
Boston, MA

Skills

  • Customer service
  • Problem solving
  • Sales reporting
  • Inventory management
  • Visual merchandising
  • Point-of-sale operation
  • Cash handling
  • Security procedures
  • Product knowledge
  • Team collaboration
  • Conflict resolution
  • Store organization
  • Opening procedures
  • Closing procedures
  • Quality control
  • Brand representation
  • Store operations
  • Sales proficiency
  • Promotional planning
  • Merchandise display
  • Cash handling accuracy
  • Loss prevention strategies
  • Cross-selling
  • Opening and closing coordination
  • Front end operations
  • Loss prevention
  • Personnel scheduling
  • Sales quotas
  • Bank deposits
  • Drawer counting
  • Store operations oversight
  • Marketing initiatives
  • Inventory monitoring
  • Store maintenance
  • Cash drawer reconciliation

Timeline

Retail Keyholder

GameStop
12.2022 - Current

Cashier

Cumberland Farms
02.2022 - 11.2022

Team Member

Newbury Comics
10.2021 - 01.2022

Dishwasher

The Broadway
11.2017 - 02.2020

High School Diploma -

Belmont High School

Some College (No Degree) - Biochemisty

UMASS Boston

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Ryan Mulcahy