Ryan Perry
Saugus,MA
Summary
Enthusiastic Customer Service and Entertainment professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
14
14
years of professional experience
Work History
Team Manager
Booster Enterprises Inc.
09.2022 - Current
- Enhanced team productivity by implementing efficient task delegation and time management strategies.
- Managed facilitation of programs that grossed 3.5M in revenue.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Streamlined communication channels for increased efficiency in project execution and decision-making processes.
- Developed high-performing team by recruiting top talent, providing ongoing training, and fostering positive work environments.
Theatre Arts and ELA Teacher
Lowell Catholic
08.2021 - 08.2022
- Planned lessons to reflect group and individual student needs utilizing creative instruction.
- Implemented effective classroom management techniques to provide safe, calm learning environment.
- Modeled creative acting styles and techniques encompassing varied history genres and performance techniques.
- Produced 5 theatrical performances for students in 5th-12th grade
Teaching Artist and Director
Missoula Children's Theatre
12.2019 - 05.2020
- Traveled to 19 states to teach and perform an entire hour long musical with 64 different students weekly.
- Taught workshops in Acting, Improv, Theatre Make-up and Mime.
- Organized and performed in school assemblies.
Improv/Sketch Comedian
Pennsylvania Renaissance Faire
05.2019 - 10.2019
- Wrote Sketches, Improvized, and Interacted with patrons (in character)
- Conceptualized and performed in different comedic shows weekly.
Server Team Lead
Kings Dining And Entertainment
09.2016 - 06.2019
- Facilitated corporate events as the main point of contact on-site.
- Educated bartenders, clerks, and servers on responsible service protocols.
- Discussed proper procedures for requesting identification and provided practice opportunities to trainees.
- Fostered positive environment of learning to support and develop proficient certified servers to limit liability.
Entertainment and Activities Director
Point Sebago Resort
08.2010 - 10.2018
- Oversaw three different departments over the course of nine years (Activities, Entertainment and Guest Relations)
- Oversaw and facilitated 6 events every hour for all age groups for 600 families
- Performed in 8 different shows weekly
- Organized and executed 12 specialty themed weekends in the Spring and Fall.
Education
Bachelor of Arts - English And Theatre Arts
University of Massachusetts At Lowell
Lowell, MA05.2017
Timeline
Team Manager
Booster Enterprises Inc.
09.2022 - Current
Theatre Arts and ELA Teacher
Lowell Catholic
08.2021 - 08.2022
Teaching Artist and Director
Missoula Children's Theatre
12.2019 - 05.2020
Improv/Sketch Comedian
Pennsylvania Renaissance Faire
05.2019 - 10.2019
Server Team Lead
Kings Dining And Entertainment
09.2016 - 06.2019
Entertainment and Activities Director
Point Sebago Resort
08.2010 - 10.2018
Bachelor of Arts - English And Theatre Arts
University of Massachusetts At Lowell
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