Ryan St. Pierre
Wilmington
Summary
Dynamic training professional with extensive experience at Verizon Wireless, specializing in curriculum design and employee engagement strategies. Proven track record in mentoring, leading national training initiatives, and enhancing team performance. Skilled in utilizing learning technologies to deliver impactful training solutions, fostering a culture of continuous development and collaboration.
Overview
14
14
years of professional experience
Work History
Sr. Trainer
Verizon Wireless
08.2017 - Current
- Identify training and development needs and creating learning, talent management and leadership development solutions and experiences that align with current business strategies that enhance employee capability, productivity and engagement.
- Facilitate and deliver both virtual and in-person training sessions with employees at every level of the organization.
- Develop and implement training curriculum and schedules as well as creating and maintaining training materials for a variety of subjects.
- Collaborate on solutions with appropriate business partners such as executive sales leadership and Human Resources Business Partners.
- Developing strategies and processes to ensure effective delivery of training programs.
- Mentoring internal employees interested in careers in Learning and Development with an 80% rate of the employees mentored getting permanent positions in Learning and Development roles.
- Maintain a knowledge of current learning technologies such as: Adobe Connect, Internal learning albums, Camtasia, Webex, Allego.
- Key Projects include: Master training lead on several national projects that included topics such as leadership development, management training, operational training and new employee training.
- Training lead responsibilities include such tasks as: Curriculum development, Developing of training materials, Creating scheduling of trainer certifications and training rollout, Scheduling and planning of participants, Leading training teams during session facilitation, Debriefing results and survey collection.
- Host of several large-scale national training events with participant sizes of over 100 people.
Educational Outreach Coordinator
Stoneham TV
09.2011 - 01.2018
- Design all curriculums and lessons for the studio’s after-school program.
- Facilitated all classes and workshops for children ages 6 – 18.
- Developed and led a brand new after school program with the Stoneham MA Middle School's theater department.
- This included procurement of media equipment and development of all promotional materials given to students and their families afterward.
- Develop and train interns and assistants to further their professional development in both media production as well as education and working with children.
Solutions Manager
Verizon Wireless
12.2013 - 08.2017
- Mentored a team of sales associates as part of the Lead Specialist Program.
- Mentored and developed Solutions Specialists to be promoted to Solutions Manager Business Account Representative positions.
- Led locations to the following awards: Gold Store Experience status for the 1st, 2nd, 3rd and 4th quarter of 2015 and for the 1st quarter of 2016 for an NPS Customer Service Survey Score.
- Directors Cup for March, May, and June 2015 for being the top ranked store on the Leaderboard Market Reporting in Northern New England.
- Accessory of the Month contest for April and May 2015 for the store with the highest average units sold per Solutions Specialist.
- Develop Champion teams by assigning Solutions Specialists as Champions for key sales metrics in order to develop them accordingly to drive those metrics in the store.
- Develop and implement action plans and store procedures to increase overall Leaderboard rankings for my location.
- Recruit and interview potential employees for the Recruiting Department as a part of their Recruitment Task Force.
Solutions Specialist
Verizon Wireless
05.2012 - 12.2013
- Analyzed customer needs to find wireless solutions for their personal and business needs.
- Prospect and maintain existing business accounts.
- Guide and coach Solution Specialists from other locations to improve their sales.
Education
Masters of Education - Curriculum and Instruction Program
UMass Lowell
Lowell, Massachusetts01.2010
Certification - media production with an emphasis in digital media and editing as well as television production
Emerson College
Boston, Massachusetts01.2005
Professional Certificate - Program Management and the Art of Communication
University of Maryland
Virtual01.2004
Bachelor of Arts - History
Westfield State College
Westfield, Massachusetts01.2003
Skills
- Training development and curriculum design
- Virtual and in-person facilitation
- Learning technologies
- Employee engagement strategies
- Project management
- Leadership and coaching
Timeline
Sr. Trainer
Verizon Wireless
08.2017 - Current
Solutions Manager
Verizon Wireless
12.2013 - 08.2017
Solutions Specialist
Verizon Wireless
05.2012 - 12.2013
Educational Outreach Coordinator
Stoneham TV
09.2011 - 01.2018
Masters of Education - Curriculum and Instruction Program
UMass Lowell
Certification - media production with an emphasis in digital media and editing as well as television production
Emerson College
Professional Certificate - Program Management and the Art of Communication
University of Maryland
Bachelor of Arts - History
Westfield State College