Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
10
10
years of professional experience
Work History
Manager, Sales Operations U.S. Public Sector
ServiceNow
Waltham, MA
01.2025 - Current
Oversee the entire Public Sector business from an operations perspective.
Work cross functionally with Sales, Revenue, Legal, and others to structure deals and maximize revenue.
Manager a team of 11 specialists across all accounts in Public Sector
Manager, Sales Operations HCLS&SLED
ServiceNow
Waltham, MA
05.2022 - 12.2024
Manage a team of 10 sales operations specialists covering our Healthcare, Life Sciences, and State and Local Govt/Education accounts
Work directly with VP of Sales for our HCLS&SLED team on enablement, reporting, quota, forecast, deal strategy and structure.
Sales Operations Team Lead, Federal Sales Team
ServiceNow
Waltham, MA
01.2021 - 04.2022
Team Lead role overseeing all Federal territories for Ops, strategy, and training.
Working with Sales leadership to provide data points that increase sales efficiency and improve strategy
Work with sales leadership on internal sales process as well as KPIs for managing pipeline health.
Sales Operations Specialist, Federal Sales Team
ServiceNow
Waltham, MA
01.2019 - 12.2020
Work cross functionally with Legal, Deals Desk, Revenue and Sales Accounts
Involved in reporting, forecast management and direct account strategy and alignment
Americas Operations Lead - FAST and Modern Data Center Federal
Dell EMC
Hopkinton, MA
02.2018 - 12.2018
Covered the entire FAST Americas sales team.
Reporting, commissions, analytics, forecasting, and deal management for over 60 Reps, SEs and Managers and another 20 Federal team members
Trained new hires on team practices as well as setting up roles and Territory assignment in system.
Run forecast calls for Americas leaders and provide commentary on status of deals
SDS Americas & Inside Sales Operations Analyst
Dell EMC BOLD Program
Hopkinton, MA
06.2015 - 01.2018
Covered over 30 sales reps, SEs, and managers for commissions, reporting, and analytics
Worked with Inside Sales reps on lead campaigns, KPIs and reporting daily
Business Manager for two separate sales teams, ECS and ScaleIO, direct non Global Accounts
Education
Economics - Economics Major, Business Management Minor
University of Connecticut
Storrs, CT
05.2015
Skills
Team leadership
Decision-making
Strategic planning
Operations management
Cross-functional teamwork
Customer relationship management (CRM)
Leadership Experience
BOLD Program Graduate, Hopkinton, MA, 07/15, 07/18, Graduate of the Business Operations Leadership Rotational program at Dell EMC.
Board Member, Patrick’s Promise Foundation
Timeline
Manager, Sales Operations U.S. Public Sector
ServiceNow
01.2025 - Current
Manager, Sales Operations HCLS&SLED
ServiceNow
05.2022 - 12.2024
Sales Operations Team Lead, Federal Sales Team
ServiceNow
01.2021 - 04.2022
Sales Operations Specialist, Federal Sales Team
ServiceNow
01.2019 - 12.2020
Americas Operations Lead - FAST and Modern Data Center Federal
Dell EMC
02.2018 - 12.2018
SDS Americas & Inside Sales Operations Analyst
Dell EMC BOLD Program
06.2015 - 01.2018
Economics - Economics Major, Business Management Minor
<ul>
<li>Spearhead the management and oversight of the National Bio and Agro-Defense Facility (NBAF) project, a pivotal national asset developed in partnership with the U.S</li>
<li>Department of Agriculture (USDA) and the U.S</li>
<li>Department of Homeland Security (DHS)</li>
<li>Collaborate with USDA and DHS stakeholders to ensure a seamless transition of operations and mission capabilities from the aging Plum Island Animal Disease Center (PIADC) to NBAF, ensuring uninterrupted research, diagnostics, and training essential to national security</li>
<li>Lead the operational endurance phase, validating work processes and laboratory setups to guarantee compliance with the highest safety and biocontainment standards, particularly in biosafety level-4 (BSL-4) environments</li>
<li>Act as the hiring manager, conducting interviews and selecting high-quality employees to ensure the success of both DCA and NBAF</li>
<li>Serve as a subject matter expert pert for the payroll system Paychex, overseeing and approving payroll for 63 officers biweekly while managing paid time off and leave requests to maintain the security posture for the facility</li>
<li>Monitor project milestones, providing critical updates to senior management and stakeholders while ensuring alignment with USDA's mission objectives and federal guidelines</li>
<li>Direct the development and execution of strategic initiatives to facilitate efficient collaboration with federal partners, ensuring all laboratory operations adhere to regulatory requirements set forth by the Federal Select Agent Program (FSAP)</li>
<li>Foster a culture of excellence and professionalism within the team, emphasizing rigorous training, safety compliance, and operational integrity as key components of NBAF's mission to safeguard public health and the nation's food supply</li>
<li>Monitored budgeting activities by tracking expenditures and providing regular updates to management.</li>
<li>Analyzed existing processes within a department or organization in order to identify areas for improvement or increased efficiency.</li>
<li>Implemented quality control measures throughout each stage of a project's lifecycle.</li>
<li>Worked closely with senior managers to ensure that all projects were completed according to schedule.</li>
<li>Conducted research on potential vendors, suppliers, contractors and subcontractors for projects.</li>
<li>Provided administrative support to the Project Manager in order to facilitate successful project outcomes.</li>
<li>Prepared monthly progress reports summarizing key accomplishments achieved since the last report.</li>
<li>Trained junior staff on best practices for managing multiple projects simultaneously.</li>
</ul> at Defense Contracting Activity, LLC<ul>
<li>Spearhead the management and oversight of the National Bio and Agro-Defense Facility (NBAF) project, a pivotal national asset developed in partnership with the U.S</li>
<li>Department of Agriculture (USDA) and the U.S</li>
<li>Department of Homeland Security (DHS)</li>
<li>Collaborate with USDA and DHS stakeholders to ensure a seamless transition of operations and mission capabilities from the aging Plum Island Animal Disease Center (PIADC) to NBAF, ensuring uninterrupted research, diagnostics, and training essential to national security</li>
<li>Lead the operational endurance phase, validating work processes and laboratory setups to guarantee compliance with the highest safety and biocontainment standards, particularly in biosafety level-4 (BSL-4) environments</li>
<li>Act as the hiring manager, conducting interviews and selecting high-quality employees to ensure the success of both DCA and NBAF</li>
<li>Serve as a subject matter expert pert for the payroll system Paychex, overseeing and approving payroll for 63 officers biweekly while managing paid time off and leave requests to maintain the security posture for the facility</li>
<li>Monitor project milestones, providing critical updates to senior management and stakeholders while ensuring alignment with USDA's mission objectives and federal guidelines</li>
<li>Direct the development and execution of strategic initiatives to facilitate efficient collaboration with federal partners, ensuring all laboratory operations adhere to regulatory requirements set forth by the Federal Select Agent Program (FSAP)</li>
<li>Foster a culture of excellence and professionalism within the team, emphasizing rigorous training, safety compliance, and operational integrity as key components of NBAF's mission to safeguard public health and the nation's food supply</li>
<li>Monitored budgeting activities by tracking expenditures and providing regular updates to management.</li>
<li>Analyzed existing processes within a department or organization in order to identify areas for improvement or increased efficiency.</li>
<li>Implemented quality control measures throughout each stage of a project's lifecycle.</li>
<li>Worked closely with senior managers to ensure that all projects were completed according to schedule.</li>
<li>Conducted research on potential vendors, suppliers, contractors and subcontractors for projects.</li>
<li>Provided administrative support to the Project Manager in order to facilitate successful project outcomes.</li>
<li>Prepared monthly progress reports summarizing key accomplishments achieved since the last report.</li>
<li>Trained junior staff on best practices for managing multiple projects simultaneously.</li>
</ul> at Defense Contracting Activity, LLC
Business Development Manager ( Public Sector & GLC ) at H3C Technology Solutions Malaysia Sdn BhdBusiness Development Manager ( Public Sector & GLC ) at H3C Technology Solutions Malaysia Sdn Bhd
Sr. General Manager: Head of Public Sector - Cloud at Ishan Netsol Pvt. Ltd.Sr. General Manager: Head of Public Sector - Cloud at Ishan Netsol Pvt. Ltd.