Ryan W. Fair
Boston
Summary
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
10
10
years of professional experience
Work History
Manager, Sales Operations U.S. Public Sector
ServiceNow
01.2025 - Current
- Oversee the entire Public Sector business from an operations perspective.
- Work cross functionally with Sales, Revenue, Legal, and others to structure deals and maximize revenue.
- Manager a team of 11 specialists across all accounts in Public Sector
Manager, Sales Operations HCLS&SLED
ServiceNow
05.2022 - 12.2024
- Manage a team of 10 sales operations specialists covering our Healthcare, Life Sciences, and State and Local Govt/Education accounts
- Work directly with VP of Sales for our HCLS&SLED team on enablement, reporting, quota, forecast, deal strategy and structure.
Sales Operations Team Lead, Federal Sales Team
ServiceNow
01.2021 - 04.2022
- Team Lead role overseeing all Federal territories for Ops, strategy, and training.
- Working with Sales leadership to provide data points that increase sales efficiency and improve strategy
- Work with sales leadership on internal sales process as well as KPIs for managing pipeline health.
Sales Operations Specialist, Federal Sales Team
ServiceNow
01.2019 - 12.2020
- Work cross functionally with Legal, Deals Desk, Revenue and Sales Accounts
- Involved in reporting, forecast management and direct account strategy and alignment
Americas Operations Lead - FAST and Modern Data Center Federal
Dell EMC
02.2018 - 12.2018
- Covered the entire FAST Americas sales team.
- Reporting, commissions, analytics, forecasting, and deal management for over 60 Reps, SEs and Managers and another 20 Federal team members
- Trained new hires on team practices as well as setting up roles and Territory assignment in system.
- Run forecast calls for Americas leaders and provide commentary on status of deals
SDS Americas & Inside Sales Operations Analyst
Dell EMC BOLD Program
06.2015 - 01.2018
- Covered over 30 sales reps, SEs, and managers for commissions, reporting, and analytics
- Worked with Inside Sales reps on lead campaigns, KPIs and reporting daily
- Business Manager for two separate sales teams, ECS and ScaleIO, direct non Global Accounts
Education
Economics - Economics Major, Business Management Minor
University of Connecticut
Storrs, CT05.2015
Skills
- Team leadership
- Decision-making
- Strategic planning
- Operations management
- Cross-functional teamwork
- Customer relationship management (CRM)
Leadership Experience
- BOLD Program Graduate, Hopkinton, MA, 07/15, 07/18, Graduate of the Business Operations Leadership Rotational program at Dell EMC.
- Board Member, Patrick’s Promise Foundation
Timeline
Manager, Sales Operations U.S. Public Sector
ServiceNow
01.2025 - Current
Manager, Sales Operations HCLS&SLED
ServiceNow
05.2022 - 12.2024
Sales Operations Team Lead, Federal Sales Team
ServiceNow
01.2021 - 04.2022
Sales Operations Specialist, Federal Sales Team
ServiceNow
01.2019 - 12.2020
Americas Operations Lead - FAST and Modern Data Center Federal
Dell EMC
02.2018 - 12.2018
SDS Americas & Inside Sales Operations Analyst
Dell EMC BOLD Program
06.2015 - 01.2018
Economics - Economics Major, Business Management Minor
University of Connecticut
Similar Profiles
EMILY ABDNOUREMILY ABDNOUR
Senior Manager, Program Management – STEP EDU at SERVICENOWSenior Manager, Program Management – STEP EDU at SERVICENOW
ZECH LEONGZECH LEONG
Alliance Director, Asia at ServiceNowAlliance Director, Asia at ServiceNow
Dean KruseDean Kruse
Employee Relations Manager at ServiceNowEmployee Relations Manager at ServiceNow