Summary
Overview
Work History
Skills
Certification
Languages
Timeline
Generic

Ryan Pie Phanna

Winchendon

Summary

Motivated and adaptable professional with a proven track record in providing exceptional care and support. Seeking a position that leverages diverse skill set and commitment to excellence. Enthusiastic about contributing to organizational success through strong work ethic, effective communication, and dedication to fostering positive relationships with clients and colleagues.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Machine Operator

Charm Science
07.2017 - 02.2021
  • - Operated sophisticated machinery in a fast-paced environment, ensuring adherence to production schedules and quality standards.
  • - Conducted routine maintenance and troubleshooting of machinery, which significantly decreased downtime and improved operational efficiency by 20%.
  • - Collaborated with cross-functional teams to identify and implement process improvements, contributing to increased productivity and product quality.
  • - Trained and mentored new employees on safety protocols and operational techniques, fostering a culture of safety and efficiency within the workplace.

Personal Care Assistant (PCA)

North East Arc
06.2015 - 01.2021
  • - Provided compassionate, personalized care to individuals with developmental disabilities, fostering their independence and enhancing their quality of life.
  • - Assisted clients with daily living activities including personal hygiene, meal preparation, and housekeeping, ensuring a safe and supportive environment tailored to each client's needs.
  • - Developed and maintained strong, trusting relationships with clients and their families, serving as a proactive advocate for their health and well-being.
  • - Monitored and documented client progress observed during care, effectively communicating any changes in condition to healthcare professionals, ensuring timely interventions.
  • - Collaborated with multidisciplinary teams to develop and implement individualized care plans, resulting in improved client satisfaction and well-being.

Driver

Uber
06.2015 - 05.2017
  • - Delivered exceptional passenger experiences by providing safe, reliable, and timely transportation services to clients in various locations.
  • - Utilized in-depth knowledge of local routes and traffic patterns to minimize travel time and enhance customer satisfaction ratings.
  • - Communicated effectively with passengers, ensuring their comfort and addressing any special requests, leading to consistently high ratings and repeat business.
  • - Managed logistics and scheduling, optimizing routes to accommodate multiple clients while maintaining punctuality.

Driver

Meals on Wheels
03.2014 - 05.2015
  • - Delivered nutritious meals to senior citizens and individuals with mobility challenges, ensuring timely and friendly service to enhance clients’ daily experiences.
  • - Coordinated with nutritionists and health professionals to tailor meal plans that met dietary restrictions and preferences, emphasizing health and well-being.
  • - Engaged with clients during delivery, providing companionship and support, which significantly improved clients' emotional well-being and overall satisfaction.

Skills

  • Strong work ethic
  • Good communication
  • Attention to detail
  • Machinery operation
  • Workplace safety
  • Teamwork and collaboration
  • Problem-solving

Certification

  • - OSHA Certification | Bridgewater, MA | 2024-02-05
  • - PCA Certification | Danvers, MA | 2018-06

Languages

Laotion
Native or Bilingual

Timeline

Machine Operator

Charm Science
07.2017 - 02.2021

Personal Care Assistant (PCA)

North East Arc
06.2015 - 01.2021

Driver

Uber
06.2015 - 05.2017

Driver

Meals on Wheels
03.2014 - 05.2015

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Ryan Pie Phanna