Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Rychard Dos Santos

Peabody

Summary

Proven track record of enhancing operational efficiency, demonstrated during tenure at UPS through meticulous inventory management and order processing improvements. Adept at fostering customer relationships and maintaining high service quality, as evidenced at Supinos Italian Restaurant. Skills include safe driving practices and exceptional customer service, ensuring reliability and satisfaction.

Overview

11
11
years of professional experience

Work History

Warehouse Worker

UPS
10.2024 - 01.2025
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as 50 pounds.
  • Reduced order processing times with meticulous attention to order picking and packaging.
  • Enhanced warehouse efficiency by organizing inventory in logical manner, facilitating quicker retrieval times.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.

Restaurant Waiter

Supinos Italian Restaurant
01.2024 - 09.2024
  • Maintained clean and organized dining areas for optimal guest experience.
  • Cultivated warm relationships with regular customers.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
  • Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
  • Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
  • Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
  • Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
  • Developed strong rapport with regular customers, encouraging repeat visits and loyalty to the establishment.
  • Assisted in training new waitstaff members, contributing to a cohesive team environment.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Communicated with kitchen staff to enable accurate food preparation.

Dumpster Truck Driver

Self-employeed
01.2014 - 01.2023
  • Operated with safety and skill to avoid accidents and delays.
  • Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
  • Maintained daily, legible log book and submitted corresponding documents.
  • Inspected trucks for malfunctions and reported vehicles to management for corrective action.
  • Dropped and hooked trailers and changed configuration of equipment.
  • Enhanced customer satisfaction by maintaining open communication with clients during pickups and deliveries.
  • Achieved high levels of customer satisfaction through professional interaction with clients at pickup and delivery points, representing the company positively at all times.
  • Demonstrated adaptability in adjusting to unforeseen road conditions or traffic delays, maintaining timely deliveries despite challenges.
  • Obtained necessary permits and licenses to operate various commercial vehicles legally.
  • Utilized GPS technology and mapping software effectively to identify the most efficient driving routes consistently throughout assignments.
  • Reduced fuel expenses through careful route planning and diligent monitoring of vehicle maintenance needs.

Education

GED -

Peabody Veterans Memorial High School
Peabody, MA
05-2013

Skills

  • Packaging and labeling
  • Customer service
  • Safe driving
  • Picking and packing
  • Order taking
  • Strong work ethic
  • Self-motivated and disciplined
  • Cleanliness
  • Service quality
  • Safe driving practices
  • Heavy lifting
  • Cash handling
  • Dependable and reliable
  • Loading and unloading

Languages

Portuguese
Native or Bilingual
Spanish
Full Professional

Timeline

Warehouse Worker

UPS
10.2024 - 01.2025

Restaurant Waiter

Supinos Italian Restaurant
01.2024 - 09.2024

Dumpster Truck Driver

Self-employeed
01.2014 - 01.2023

GED -

Peabody Veterans Memorial High School

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Rychard Dos Santos