Ryley Sullivan
Norwood
Summary
Dynamic and dedicated employee with a strong background in customer service from Furlongs Candies and Ice Cream and previous jobs. Proven ability to build relationships and enhance customer experiences while remaining calm under pressure. Skilled in time management and problem-solving, consistently delivering exceptional service and fostering a positive team environment.
Overview
4
4
years of professional experience
Work History
Sales Associate
Furlongs Candies and Ice Cream
11.2022 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Created chocolate and candy gift assortments for customers.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Intern
Sunrise Senior Living
09.2023 - 04.2024
- Contributed to a positive atmosphere within the nursing home by consistently demonstrating kindness, empathy, and respect towards both residents and staff members.
- Participated in special events and celebrations, creating memorable experiences for both residents and their families.
- Worked with and supported residents with Dementia
- Shadowed registered nurses and licensed practical nurses
- Demonstrated adaptability when faced with unexpected situations or emergencies, effectively supporting the nursing team''s response efforts as needed.
Restaurant Hostess
Anthony's Coal Fire Pizza
10.2023 - 03.2024
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
Pool Lifeguard
Norwood Recreation Department
07.2022 - 09.2022
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Monitored safety of guests in and around swimming pool.
- Maintained a clean and orderly pool area, ensuring a welcoming environment for patrons.
- Attentively monitored swimmers to identify distress.
- Implemented emergency action plans when necessary, coordinating with other staff members for efficient responses.
- Participated in ongoing training sessions, staying up-to-date on best practices in lifeguarding and aquatic safety.
- Conducted swim lessons for various age groups, helping participants develop confidence and skills in the water.
- Upheld hygiene standards in pool and surrounding area.
Restaurant Hostess, Food Runner, and Busser
Lewis' Bar and Grille
08.2021 - 06.2022
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Served food and beverages promptly with focused attention to customer needs.
- Bussed and reset tables to keep dining room and work areas clean.
Pool Tag Checker
Norwood Recreation Department
06.2021 - 09.2021
- Monitored access to entry and exit points to avoid congregating.
- Oversaw sign-in logbooks to facilitate potential contact tracing.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Contributed to a welcoming atmosphere by greeting guests warmly upon arrival and departure from the facility.
- Checked side duty list for opening and closing procedures.
- Enhanced pool safety by enforcing pool rules and regulations diligently.
- Implemented effective crowd control measures during peak hours, maintaining order within the facility.
Education
Bachelor of Science - Nursing
University of Massachusetts, Amherst
Amherst, MA05-2028
High School Diploma -
Norwood High School
Norwood, MA06-2024
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Reliable and punctual
- Dementia care
- Emotional support
- Empathy and compassionate care
- Calm under stress
- Excellent people skills
Timeline
Restaurant Hostess
Anthony's Coal Fire Pizza
10.2023 - 03.2024
Intern
Sunrise Senior Living
09.2023 - 04.2024
Sales Associate
Furlongs Candies and Ice Cream
11.2022 - Current
Pool Lifeguard
Norwood Recreation Department
07.2022 - 09.2022
Restaurant Hostess, Food Runner, and Busser
Lewis' Bar and Grille
08.2021 - 06.2022
Pool Tag Checker
Norwood Recreation Department
06.2021 - 09.2021
Bachelor of Science - Nursing
University of Massachusetts, Amherst
High School Diploma -
Norwood High School
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