SAAD LAMRAMRI
Morocco
Summary
Dynamic professional with an MBA in International Management and solid experience in management, customer service and performance optimization. Polyvalent and results-oriented, I'm looking for new challenges in an ambitious environment in Casablanca or Marrakech.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Front Office Manager Junior
UM6P Hotel Property /OCP Hospitality
09.2024 - 02.2025
- Supervised front office and housekeeping teams, ensuring efficient daily operations and exceptional guest experiences
- Coordinated with all departments to maintain service quality and operational standards.
- Managed check-ins, check-outs, and guest reservations with professionalism and efficiency.
- Handled guest requests and resolved complaints promptly to ensure satisfaction
- Monitored kpis to optimize room occupancy and maximize hotel resources.
- Promoted hotel services and amenities to enhance the guest experience.
- Ensured accurate financial operations and reconciliation at the end of each stay.
- Coordination with technical and maintenance departments to guarantee infrastructure quality.
Sales Executive
Magic Hotels Marrakech
11.2023 - 04.2024
- Establish and maintain strong relationships with customers by offering solutions tailored to their needs.
- Work closely with internal teams to ensure smooth execution and optimal customer satisfaction.
- Partnership strategy: Contribute to the development of strategies to strengthen long-term partnerships and identify new business opportunities.
- Manage customer accounts, negotiate agreements and optimize sales to meet revenue targets.
- Monitor and adjust distribution channels to improve performance and maximize efficiency.
- Implement yield management strategies to maximize revenue potential while maintaining customer satisfaction.
Reservation Agent
Fairmont Royal Palm Marrakech
08.2022 - 08.2023
- Welcoming and assisting customers, answering their questions and solving their problems.
- Coordinating with external service providers for additional services.
- Monitoring customer feedback and suggesting improvements to hotel management.
- Ensuring that hotel facilities and services meet guest expectations.
- Responding quickly and professionally to emergency situations.
- Follow-up of LQA (Leading Quality Assurance) processes for mystery guests, guaranteeing the quality of services.
Guest relation representative
Jaal Riad & Resort Marrakech
04.2022 - 08.2022
- Match services to individual customer preferences to deliver a unique experience.
- Identify and meet customer expectations before, during and after their stay.
- Handle complaints professionally to maintain a positive relationship.
- Collaborate with different departments to ensure a smooth and seamless experience.
- Train teams to maintain high service standards.
- Collect and evaluate feedback to identify areas for improvement.
- Contact customers after their departure to gather feedback and build on the relationship.
Travel Advisor
Webhelp, EGENCIA for the Account of EXPEDIA
02.2021 - 03.2022
- Identify customer needs and preferences to recommend suitable destinations and offers.
- Proposing vacation packages
- Collaborate with third-party providers to ensure quality and availability of services.
- Provide responsive support before, during and after the trip, managing claims and facilitating refunds where necessary.
- Report on activities, performance and customer feedback for continuous improvement.
Night auditor
CAMPANILLE Roanne - France
06.2019 - 09.2019
- Verify and balance financial transactions.
- Prepare financial and performance reports.
- Manage check-in, check-out, late arrivals and special requests.
- Respond to customer requests, resolve problems and manage complaints.
- Multi-task between reception and restaurant, including serving drinks and snacks when restaurant staff are not present.
Education
MBA - International Hospitality Management
01.2017 - 01.2020
DEUG - Economics & Business Management
01.2013 - 01.2015
Baccalaureate - Physics & chemistry
01.2011 - 01.2012
Skills
Leadership
Team management
Customer service and claims managementProblem solving abilitiesFast LearnerProvider coordination and maintenance monitoring
Performance reporting and analysis
hotel PMS: Opera v5 - Opera Cloud
CRM: Hotel Runner
Personal Information
- Date of Birth: 04/22/91
- Driving License: B
Available For Move
Mobility: National and International
Timeline
Front Office Manager Junior - UM6P Hotel Property /OCP Hospitality
09.2024 - 02.2025
Sales Executive - Magic Hotels Marrakech
11.2023 - 04.2024
Reservation Agent - Fairmont Royal Palm Marrakech
08.2022 - 08.2023
Guest relation representative - Jaal Riad & Resort Marrakech
04.2022 - 08.2022
Travel Advisor - Webhelp, EGENCIA for the Account of EXPEDIA
02.2021 - 03.2022
Night auditor - CAMPANILLE Roanne - France
06.2019 - 09.2019
Vatel Hotel & Tourism Business School - MBA, International Hospitality Management
01.2017 - 01.2020
Avignon - DEUG, Economics & Business Management
01.2013 - 01.2015
LA SOURCE HIGH SCHOOL - Baccalaureate, Physics & chemistry
01.2011 - 01.2012