Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic

Saad Eddine Rejani

Customer Service Expert
Casablanca

Summary

Qualified Advanced Technical Support Specialist with 4 years of helpdesk and customer service experience. Provides comprehensive helpdesk support. Adept at engaging customers by identifying issues and streamlining steps to effectively resolve technical issues.

Overview

7
7
years of professional experience
3
3
Languages

Work History

Quality Assurance Analyst

IO Solutions Call Center
01.2024 - 07.2025
  • Mentored and coached team members on QA topics and strategies.
  • Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
  • Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks.
  • Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.

Technical Customer Support Specialist

IO Solutions Call Center
12.2021 - 01.2024
  • Maintained in-depth knowledge of products, staying up-to-date on new features, updates, and bug fixes to better assist customers.
  • Increased first-call resolution rates with thorough troubleshooting and problem-solving skills.
  • Reduced call wait times by effectively managing incoming support requests.

Sales Advisor

Konecta
03.2018 - 10.2021
  • Secured the best energy offers for prospects. Effectively promotig nd encouraging to choose IBERDROLA as their energy provider
  • Increased sales by offering advice on purchases and promoting additional products.
  • Listened to customer details and offered matching solutions to meet wide range of requirements.

Education

Bachelor of Arts - English Literature

Faculté Des Lettres Et Sciences Humaines Ain Chock
Casablanca
05.2001 -

Skills

Technical troubleshooting

Technical issues analysis

Quality assurance controls

Quality processes

Analytical thinking

Decision-making

Software

Adobe Lightroom

Filmora

Microsoft office

Adobe AfterEffect

Timeline

Quality Assurance Analyst

IO Solutions Call Center
01.2024 - 07.2025

Technical Customer Support Specialist

IO Solutions Call Center
12.2021 - 01.2024

Sales Advisor

Konecta
03.2018 - 10.2021

Bachelor of Arts - English Literature

Faculté Des Lettres Et Sciences Humaines Ain Chock
05.2001 -

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Saad Eddine RejaniCustomer Service Expert