Reading and Personal Development
Sabrine Zineb Sbai
kenitra
Summary
Customer support professional with proven track record in addressing and resolving customer concerns efficiently. Known for enhancing customer satisfaction and loyalty. Strong focus on teamwork and achieving company objectives, with flexibility to adapt to changing demands.
Diligent[Customer Support Specialist] with background in providing top-notch customer support. Skilled in resolving complex customer issues and enhancing satisfaction levels. Demonstrated expertise in communication and problem-solving.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
3
3
years of professional experience
3
3
Languages
Work History
Customer Support Executive
GoodData
09.2022 - Current
- Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Streamlined support processes for faster resolution times and increased customer loyalty.
- Managed high-stress situations effectively while maintaining a calm demeanor and providing empathetic support to customers facing challenges or frustration.
- Listened to customers' questions and concerns to provide answers or responses.
- Managed customer service effectiveness by monitoring performance and assessing metrics.
- Introduced customer feedback system to gather insights and improve service delivery.
- Achieved high customer service ratings consistently by maintaining deep understanding of product offerings.
- Streamlined communication between departments, improving response times to customer inquiries.
- Implemented mentorship program, raising skill level of junior support staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Promptly responded to inquiries and requests from prospective customers.
Education
BBA - Customer Support Specialist
University of London
Online Student 05.2001 -
Skills
Data reconciliation reporting
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Interests
Learning Foreign Languages
Writing and Blogging
Data Analysis
Accounting and Finance
Digital Marketing
Project Management
Creative Desing
Puzzles and Brain Games
Cooking and Culinary Arts
Arts and Crafts
Timeline
Customer Support Executive
GoodData
09.2022 - Current
BBA - Customer Support Specialist
University of London
05.2001 -
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