Sadé C. Holliday
Dedham
Summary
Knowledgeable administrative assisting with strong background in hospitality management and team leadership. Demonstrated success in enhancing guest satisfaction and streamlining service operations. Proven ability to train and mentor staff while maintaining high standards of service and efficiency.
Overview
8
8
years of professional experience
Work History
Lead Server
Audubon Bar
Boston, MA
08.2025 - Current
- Supervised daily operations, ensuring seamless service and customer satisfaction.
- Trained new staff on menu offerings and service standards to enhance team performance.
- Implemented efficient workflow processes, reducing wait times during peak hours.
- Developed and maintained strong relationships with regular customers, fostering loyalty.
- Coordinated special events, managing logistics to ensure successful execution.
- Resolved customer complaints swiftly, improving overall dining experience and feedback scores.
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Cultivated warm relationships with regular customers.
Event Sales Manager
Kings Dining & Entertainment
Dedham, MA
04.2024 - 03.2025
- Negotiated contracts with clients, securing favorable terms and maximizing profitability for the company
- Conducted market research to identify trends, competitor analysis, and potential opportunities for business expansion
- Utilized CRM software to track leads, manage pipeline, and analyze sales data for informed decision-making
- Trained and mentored front of house staff to better execute events
- Collaborated with cross-functional teams to plan and execute successful events, coordinating logistics, vendors, and staff
- Cultivated strong relationships with clients to ensure high levels of customer satisfaction and repeat business.
- Developed and implemented sales strategies to maximize event bookings and revenue growth.
Shift Lead/Server
View Boston- The Beacon
Boston, MA
12.2023 - 04.2024
- Working with POS Revel
- Taking 6-8 tables working both lunch and dinner service
- Creating training a program for new hires
- Assigning closing side work for staff
- Assisting in special events from 20-200 guest
- Helping management with comps, voids, and discounts
Special Events Coordinator
Barrel and BoardBBar
San Diego, CA
07.2021 - 11.2023
- Managing the restaurants Special Events calendar
- Creating food and beverage minimum pricing for spaces throughout the restaurant
- Working with corporate functions, weddings, birthday's etc from 20-150 people
- Facilitating meets with the owner and executive chef to raise profit margins
- Answering emails/calls to potential clients
- Creating proposals/contracts for potential clients
- Coordinated logistics for multiple high-profile events, ensuring seamless execution and guest satisfaction.
- Developed event timelines and budgets, optimizing resource allocation and cost management.
- Collaborated with vendors to secure services, fostering strong relationships to enhance event quality.
Shift Leader
Louisiana Purchase
San Diego, CA
12.2021 - 10.2023
- High volume cajun/creole restaurant, serving between 6-10 tables
- Assigning side work
- Applying comps/voids
- Extensive knowledge on cajun food and full bar service
- Working with POS system TOAST
Adminstrative Assistant
Affordable Vet Care, LLC
San Diego, CA
06.2020 - 07.2021
- Answering high volume phone calls and emails
- Booking appointments
- Filing paper work
- Data entry
- Providing information about our spay, neuter, and dental services
- Knowledge working with software Avimark and Microsoft office
- Problem solving as well as multi tasking
- Coordinated scheduling for veterinary appointments, ensuring efficient use of resources and time management.
- Managed patient records using electronic health record systems to maintain accuracy and confidentiality.
- Streamlined office procedures to enhance workflow efficiency and reduce processing times for client inquiries.
- Assisted in training new administrative staff on operational protocols and software applications.
Server
Cloak and Petal
San Diego, CA
05.2018 - 03.2020
- Exhibiting experience in casual fine dining
- Learning an extensive Japanese menu including sushi and different Japanese fishes
- Multi tasking many service to guest such as running food to tables, taking drink orders, explaining the menu
- Always providing excellent customer service
- Serving up to 7 tables, while providing comprehension on the menu as well as our craft bar menu
- Facilitating private dining events up to 100 people in attendance
- Continuing education was always key, to having full knowledge of everything pertaining to the restaurant
- Always in attendance
- POS Aloha for cash handling and credit card transactions
Education
Massage Therapy -
Everett Institute
Boston06.2008
Bartending School - undefined
Drink Masters Bartending School
Boston06.2006
High School College Prep - undefined
Boston Arts Academy
Boston06.2004
Skills
- Supervising experience
- Banquet Experience
- Guest relations
- English
- Communication skills
- Bartending
- Restaurant Experience
- Shift management
- Administrative Experience
- Aloha POS
- Typing
- Guest services
- Sales
- Phone Etiquette
- Front desk
- Restaurant experience
- Events management
- Customer service
- Cash handling
- Microsoft Office
- Leadership
- Computer skills
- Positive and friendly attitude
- Organization and efficiency
- Team leadership
- POS system operations
- Attention to detail
- Employee training and development
- Problem-solving
Timeline
Lead Server
Audubon Bar
08.2025 - Current
Event Sales Manager
Kings Dining & Entertainment
04.2024 - 03.2025
Shift Lead/Server
View Boston- The Beacon
12.2023 - 04.2024
Shift Leader
Louisiana Purchase
12.2021 - 10.2023
Special Events Coordinator
Barrel and BoardBBar
07.2021 - 11.2023
Adminstrative Assistant
Affordable Vet Care, LLC
06.2020 - 07.2021
Server
Cloak and Petal
05.2018 - 03.2020
Bartending School - undefined
Drink Masters Bartending School
High School College Prep - undefined
Boston Arts Academy
Massage Therapy -
Everett Institute