SAFDAR SHAH MOHAMMED
Synchrony
Shirley
3
years of professional experience
Results-driven MBA candidate in Management Information Systems with over two years of experience in customer support, collections, and problem resolution. Skilled in troubleshooting, CRM systems, Microsoft 365, data analysis, and delivering exceptional customer service in fast-paced environments. Strong analytical, communication, and collaboration skills with a passion for technology and continuous learning. Seeking an entry-level IT Support, Help Desk, Service Desk, or Business Systems Analyst role where I can apply my technical knowledge and business experience to deliver effective technology solutions.
Work History
Senior Customer Service Representative
2 Years 8 Months- Delivered technical and account support to customers through phone and CRM platforms, resolving issues efficiently.
- Investigated customer account problems, analyzed information, and identified appropriate solutions.
- Used CRM applications to document customer interactions, maintain accurate records, and track case progress.
- Worked with Microsoft Excel, Outlook, and Office applications to manage reports and daily operations.
- Resolved customer inquiries while consistently meeting quality, productivity, and service-level targets.
- Collaborated with cross-functional teams to resolve complex customer issues and improve operational efficiency.
- Maintained data accuracy and confidentiality while handling sensitive customer information.
- Demonstrated strong troubleshooting, analytical, communication, and problem-solving skills in a fast-paced environment.
- Adapted quickly to new systems, tools, and business processes through continuous learning and training.
Education
MBA - Management Information Systems
MBA - Human Resources Management
Bachelor of Science - Commerce
High School Diploma
Skills
Customer support
IT support
Technical troubleshooting
CRM Systems
Complaint resolution
Service improvement
Account management
Incident management
Documentation
Quality assurance
Conflict resolution
Payment processing
Data confidentiality
Microsoft office
Microsoft Excel
Timeline
Senior Customer Service Representative
Synchrony
01.2021 - 09.2023Read More
Hellenic American University
MBA from Management Information Systems
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Anwar Ul Uloom
MBA from Human Resources Management
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Shadan Degree College
Bachelor of Science from Commerce
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Shadan College
High School Diploma
Read More