Safiya J Gibbons
Dorchester,MA
Summary
Adaptable restaurant professional with expertise in high-volume food preparation, leadership, and efficiency. Proven ability to train teams, optimize workflows, and enhance kitchen operations. Seeking to contribute culinary skills and operational knowledge in a dynamic environment.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Package Handler
FedEx
11.2023 - Current
- Implemented advanced scanning techniques to enhance package processing efficiency.
- Achieved Top Scanner status within the first month, earning company recognition and a performance certificate.
- Processed over 500+ packages per shift, optimizing workflow during peak season.
Lead Service Agent
Enterprise
09.2017 - 05.2024
- Supported a team of 40+ service agents in the absence of managers, resolving customer concerns and improving fleet readiness by 15%, while reducing negative survey feedback by 20%.
- Implemented higher cleanliness standards, elevating customer satisfaction and vehicle presentation.
- Recognized for leadership and appointed as an Exclusive Assistant in maintaining high-value vehicles.
Team Trainer
Banners Kitchen & Tap
09.2019 - 03.2020
- Assisted in restaurant launch by mastering Sauté Station and training new hires.
- Worked alongside a Head Chef, refining culinary skills and optimizing kitchen workflow.
- Contributed 10+ extra hours per week to streamline prep, ensuring efficient service during peak hours.
Line Cook
Air Ventures - Vineyard Grille & Lucca
09.2018 - 02.2019
- Played a key role in the successful launch of Lucca, setting up equipment and organizing kitchen stations to accommodate high-volume service.
- Worked across Lucca and Vineyard Grille, efficiently handling an average of 300+ covers per shift while maintaining high service standards.
- Recognized as Employee of the Month within the first month of Lucca’s opening, featured in the company newsletter for exceptional teamwork and adaptability.
Restaurant Cook
JJ's Café
09.2016 - 12.2016
- Prepared and cooked 200+ covers daily in a fast-paced, open-kitchen environment, ensuring quick turnaround and consistent quality.
- Stepped into a Second-in-Command role unexpectedly and excelled under pressure.
- Collaborated with a small team to maintain an average table turnaround of 25 minutes, ensuring fast service and high guest turnover in a high-demand breakfast setting.
Certified Team Trainer
Yard House
08.2014 - 09.2016
- Advanced from entry-level kitchen role to Certified Team Trainer
- Mastered multiple stations, including Sauté, and became a key support for the line
- Onboarded and mentored 10+ new hires, improving kitchen efficiency by 20%
Kitchen Manager
Chipotle
02.2013 - 08.2014
- Progressed from Team Member to Kitchen Manager, overseeing food prep and inventory.
- Supported multiple locations, ensuring smooth operations despite staffing shortages.
- Trained and supervised 15+ team members, ensuring adherence to company standards and improving kitchen efficiency.
Education
Some College Coursework Completed - Culinary & Baking
The Art Institute of Atlanta
AtlantaSkills
- Adaptable to change
- Attention to detail
- Cleaning and organization
- Customer service
- Food safety knowledge
- Knife skills
- Problem resolution
- Math
- Time management
- Kitchen operations
- Problem-solving
Certification
- ServSafe Certification
- ServSafe Food Handlers
- Certificate of Allergen Awareness Training
Timeline
Package Handler
FedEx
11.2023 - Current
Team Trainer
Banners Kitchen & Tap
09.2019 - 03.2020
Line Cook
Air Ventures - Vineyard Grille & Lucca
09.2018 - 02.2019
Lead Service Agent
Enterprise
09.2017 - 05.2024
Restaurant Cook
JJ's Café
09.2016 - 12.2016
Certified Team Trainer
Yard House
08.2014 - 09.2016
Kitchen Manager
Chipotle
02.2013 - 08.2014
- ServSafe Certification
- ServSafe Food Handlers
- Certificate of Allergen Awareness Training
Some College Coursework Completed - Culinary & Baking
The Art Institute of Atlanta
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