Saad DAK
Casablanca,CAS
Summary
Perceptive professional with many years of experience in increasing profits, reducing costs and transforming customer service in stores. Customer-centric individual possessing excellent relationship building and communication skills. Committed to overseeing all aspects of operations, including planning, and purchasing. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Shop Manager
Adidas/Zara/Nike
Agadir
02.2023 - 10.2024
- Developed and implemented procedures for the efficient operation of the shop.
- Conducted regular stock takes to ensure accurate inventory records.
- Maintained high standards of customer service throughout the store.
- Monitored staff performance and provided feedback and guidance as necessary.
- Oversaw the recruitment, training and development of new staff members.
- Responded to customer inquiries in a timely manner.
- Managed daily operations including opening and closing procedures, cash handling and banking activities.
- Resolved customer complaints promptly and professionally.
- Implemented strategies to increase sales and profitability of the shop.
- Created promotional campaigns to drive footfall into the store.
- Analyzed sales data to identify trends in consumer behavior.
- Developed pricing strategies that maximized profits while remaining competitive....
Sales Associate/Back Office Administrator
CCA International
Casablanca
08.2018 - 12.2021
- Performed daily analysis of sales figures to identify areas of improvement within the team's performance.
- Coached new employees on best practices for closing deals quickly and efficiently.
- Collaborated with marketing teams to develop promotional materials that highlighted the features of our products.
- Monitored industry news, developments, and trends related to our products and services.
- Identified opportunities for cross-selling additional products and services.
- Participated in trade shows and other events to promote our products and services.
- Conducted market research to identify potential customers and their needs.
- Generated leads through cold calling, online searches, and referrals from existing clients.
- Developed relationships with customers by providing excellent customer service.
- Created presentations and proposals for prospective clients.
- Negotiated contracts with customers to secure sales deals.
- Maintained accurate records of all sales activities in the company's CRM system.
Advisor/Direct Sales Agent
SITEL
Rabat
01.2017 - 12.2018
- Inbound calls for mobile internet, ADSL and fiber optic technical assistance at BELL CANADA
- Customer care: handling queries and lodging complaints if any…
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Listened to customer needs to identify and recommend best products and services.
- Identified customer needs by asking questions and advising on best solutions.
- Greeted and assisted customers to foster positive experiences.
- Posed as models for advertising, artistic creation and display of goods...
Hotel Front Desk Agent
ODDYSEE Hotel
Agadir
07.2014 - 10.2016
- Greeted guests upon arrival, answered questions and provided information about the hotel.
- Assigned rooms to guests based on availability and preferences.
- Processed payments for room charges, incidentals, taxes and other fees.
- Handled customer complaints professionally and courteously.
- Performed cashiering duties such as taking payments, issuing receipts and balancing daily transactions.
- Provided concierge services such as making restaurant reservations or providing directions to local attractions.
- Kept records of guest interactions, comments or complaints in order to improve service quality.
- Updated computer system with guest information including contact details, payment methods and any special requests.
- Prepared necessary paperwork for new guests prior to their arrival.
- Verified identification documents of each guest before check-in....
Assistant Shore Excursion Manager
Jimmy tours
Marakesh
05.2013 - 09.2014
- Coordinated with external vendors to provide quality customer service for shore excursions.
- Assisted in the development of new shore excursion packages.
- Created detailed reports on sales performance and customer satisfaction levels for each tour package offered.
- Monitored budget expenditures for all tours and activities related to shore excursions.
- Analyzed market trends to determine pricing strategies for various tour packages.
- Planned promotional campaigns to increase bookings for shore excursions.
- Provided guidance and support to other departments when necessary.
- Resolved customer complaints related to shore excursions in a timely manner.
- Maintained accurate records of all financial transactions associated withshore excursions.
- Collaborated with marketing teams on advertising initiatives for different tours.
- Negotiated contracts with vendors to obtain the best prices for services provided by the company.
Education
M.D. - Business Management
FSJES MED V
Rabat01-2022
J.D. - Tourisme
EMAA
Agadir09-2016
Baccalaureate - physical science
HASSAN II HIGH SCHOOL
Taroudant07-2013
Skills
- Windows package
- Microsoft Office
- Point of sale systems
- Employee motivation
- Sales analysis
- Social media marketing
- Customer service
- Vendor engagement
- Brand representation
- Employee management
- Retail loss prevention
- Promotional support
- Verbal/written communication
- Upselling
- Money handling
- Positive and professional
Computerscience
- Mastery of the Windows package.
- Microsoft Office Professional: Word, Excel, PowerPoint.
- Website design: HTML, PHP, Linux.
Languages
Arabic
First Language
English
Advanced (C1)
C1
Spanish
Intermediate (B1)
B1
French
Advanced (C1)
C1
Timeline
Shop Manager
Adidas/Zara/Nike
02.2023 - 10.2024
Sales Associate/Back Office Administrator
CCA International
08.2018 - 12.2021
Advisor/Direct Sales Agent
SITEL
01.2017 - 12.2018
Hotel Front Desk Agent
ODDYSEE Hotel
07.2014 - 10.2016
Assistant Shore Excursion Manager
Jimmy tours
05.2013 - 09.2014
M.D. - Business Management
FSJES MED V
J.D. - Tourisme
EMAA
Baccalaureate - physical science
HASSAN II HIGH SCHOOL