Saida El Hajji
South Easton
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Resourceful Shift Leader known for high productivity and efficient task completion. Skilled in team leadership, time management, and conflict resolution. Excel in communication, adaptability, and problem-solving to ensure smooth operations and team harmony.
Motivated professional focused on maximizing customer satisfaction with delicious foods. Effective at training, disciplining and motivating staff to achieve new heights of skill and performance. Proven history in team leadership, group time management and multitasking.
Overview
15
15
years of professional experience
2010
2010
years of post-secondary education
Work History
Shift Leader
Dunkin dunat
Abington
04.2024 - 07.2025
- Assisted in training new employees on shift operations.
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Resolved customer complaints promptly and professionally.
- Coached team members to increase productivity and reduce workplace accidents.
- Supervised and led employees to maintain productivity and customer service levels.
- Checked orders for quality and completeness.
- Developed promotional strategies to attract more customers during slow periods.
Gerente
Perla rent car
Praia cabo verde
08.2016 - 08.2024
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Managed customer service inquiries and complaints in a timely manner.
- Created reports on sales trends, inventory levels, and financial data.
Representative
Forever Living Products International
Praia cape verde
10.2017 - 08.2021
- Conducted product demonstrations to prospective clients, highlighting features and benefits tailored to their needs.
- Implemented customer retention strategies to minimize turnover and build loyalty.
- Conducted market research to identify potential clients and areas for expansion.
- Trained new representatives on product knowledge, sales strategies, and company policies.
- Developed and maintained relationships with key accounts, resulting in increased sales and long-term partnerships.
- Managed client accounts, ensuring satisfaction and retention through regular communication and problem resolution.
- Answered questions and resolved concerns for customer support.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Gerente
Albaraka Market
Praia cabo verde
07.2014 - 09.2017
Secretary
Embassy libia
Praia cabo verde
10.2010 - 06.2014
- Provided assistance with onboarding new employees by preparing orientation materials.
- Created agendas and took minutes during meetings; distributed notes in a timely manner afterwards.
- Coordinated meeting logistics such as room reservations and catering services.
- Handled confidential documents with discretion.
- Organized and maintained executive calendars, including scheduling meetings, travel arrangements and conference calls.
- Compiled data from various sources into clear, concise reports that could be used by management for decision-making purposes.
- Managed calendar reminders for upcoming deadlines or events associated with the office.
- Sorted mail and distributed it to appropriate personnel or departments within the organization.
- Processed invoices for payment; tracked payments received from vendors and clients.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Responded to customer inquiries via email or telephone in a polite and professional manner.
- Updated contact lists on a regular basis; created new contacts as needed.
- Organized and maintained filing systems for important documents.
Education
Ibnou Zohr
Fes Morocco Skills
- Employee training
- Customer service
- Shift management
- Sanitation compliance
- Conflict resolution
- Sales reporting
- Market analysis
- Relationship building
- Team leadership
- Effective communication
- Time management
- Attention to detail
- Production reporting
- Client service
- Positive attitude
- Creative problem solving
- Flexible schedule
Timeline
Shift Leader
Dunkin dunat
04.2024 - 07.2025
Representative
Forever Living Products International
10.2017 - 08.2021
Gerente
Perla rent car
08.2016 - 08.2024
Gerente
Albaraka Market
07.2014 - 09.2017
Secretary
Embassy libia
10.2010 - 06.2014
Ibnou Zohr