Summary
Overview
Work History
Education
Skills
Timeline
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Saige Morro

New Bedford,MA

Summary

Professional leader with strong expertise in overseeing daily operations and team coordination. Known for effective collaboration and achieving results in fast-paced environments. Highly adaptable, skilled in problem-solving, conflict resolution, and ensuring optimal workflow. Respected for reliability and proactive approach to shifting demands.

Overview

5
5
years of professional experience

Work History

Shift Supervisor

CVS Pharmacy
New Bedford, MA
01.2022 - Current
  • Provided support to the pharmacy team during peak hours, assisting with customer inquiries, managing prescription pick-ups, and ensuring accurate transaction processing.
  • Coordinated inventory management by monitoring stock levels, conducting cycle counts, and organizing restocks to reduce shrinkage.
  • My role required strong attention to detail, excellent organizational skills, and the ability to work efficiently in a fast-paced environment
  • Helped store management meet standards of service and quality in daily operations.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.

Psychology Internship

Rockridge Retirement Community
Northampton, MA
09.2023 - 05.2024
  • I gained valuable hands-on experience in the study and care of dementia patients
  • My primary responsibilities included observing and documenting the behavior and cognitive functions of residents with dementia, conducting assessments, and participating in the development of individualized care plans
  • I collaborated closely with a multidisciplinary team of healthcare professionals, including psychologists, nurses, and social workers, to provide comprehensive care and support to residents
  • My role required strong observational and analytical skills, empathy, and the ability to communicate effectively with both patients and their families

Head Hostess

Carmines at Candleworks
New Bedford, MA
09.2019 - 08.2022
  • Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
  • Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
  • Streamlined the seating process for increased efficiency and reduced wait times for guests.
  • Coordinated large parties and events, ensuring seamless service from arrival through departure.

Crew Member/Cashier

Tropical Smoothie Cafe
New Bedford, MA
11.2019 - 12.2021
  • I provided excellent customer service by greeting customers, accurately taking orders, and ensuring their satisfaction
  • Additionally, I assisted in training new crew members, helping them understand company policies and procedures, and managed inventory by restocking supplies and ingredients to ensure availability during peak hours
  • I handled customer complaints and feedback professionally, resolving issues promptly to enhance customer experience

Education

Political Science & Psychology -

University of Massachusetts Amherst
Amherst, MA
05.2026

Skills

  • Customer service
  • Communication skills
  • Time management
  • Computer literacy
  • Leadership
  • Patient Communication
  • Team Collaboration
  • Training
  • Problem Resolution
  • Documentation review
  • Inventory control
  • Production management

Timeline

Psychology Internship

Rockridge Retirement Community
09.2023 - 05.2024

Shift Supervisor

CVS Pharmacy
01.2022 - Current

Crew Member/Cashier

Tropical Smoothie Cafe
11.2019 - 12.2021

Head Hostess

Carmines at Candleworks
09.2019 - 08.2022

Political Science & Psychology -

University of Massachusetts Amherst

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Saige Morro