Saleena Marchand
Orange
Summary
My name is Saleena Marchand, I have had many good job experiences from customer services and human services.
Overview
13
13
years of professional experience
Work History
Direct Care Worker
Developmental Disabilities Services
Amherst
08.2018 - Current
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Educated families on available resources that could enhance their quality of life.
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Used approved crisis intervention techniques in emergency situations.
- Monitored clients' activity levels and helped prevent sedentary behavior.
- Transported patients to medical, dental and personal care appointments.
- Maintained confidentiality according to agency policies regarding client information.
- Participated in team meetings to discuss best practices for providing quality care.
- Helped clients get in and out of beds and wheelchairs.
CNA
Loomis House Nursing Center
Holyoke
01.2015 - 07.2018
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Monitored vital signs such as pulse rate, respiration rate, and blood pressure.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
Store Clerk
Tedeschi Food Shops
Chicopee
02.2012 - 06.2015
- Implemented promotional strategies to increase customer engagement and sales.
- Processed sales transactions and handled cash and credit card payments.
- Provided excellent customer service, addressing inquiries and resolving complaints.
- Performed opening, closing duties including counting money in registers at start, end of shift, reconciling discrepancies between computer-generated reports and actual count totals.
- Greeted customers to determine wants or needs.
- Inventoried merchandise on a regular basis to ensure accuracy of stock levels.
- Replenished supplies such as paper towels, toilet paper, napkins. as needed throughout the day.
- Received deliveries, scanned packages, and updated orders in internal database.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Education
High School Diploma -
Smith Vocational And Agricultural High School.
Northampton, MA08-2010
Greenfield Community College
Greenfield, MASkills
- Compassionate client care
- First aid and safety
- Client safety and first aid
- Client documentation
- Medication administration
- CPR certified
- Cleanliness and hygiene
- Cleaning techniques
- Customer service
- Multitasking and organization
- Medication assistance
- Problem-solving
- HIPAA compliance
- Lifting and transferring
- Patient hygiene assistance
- Time management
- Flexibility and adaptability
Timeline
Direct Care Worker
Developmental Disabilities Services
08.2018 - Current
CNA
Loomis House Nursing Center
01.2015 - 07.2018
Store Clerk
Tedeschi Food Shops
02.2012 - 06.2015
High School Diploma -
Smith Vocational And Agricultural High School.
Greenfield Community College