Salhi Hafsa
Marrakesh,morocco
Summary
Detail-oriented professional with extensive experience in content moderation, ad activity review, and customer service. Currently engaged with Majorel, specializing in ad activity and policy compliance for TikTok, consistently achieving high accuracy and quality KPIs. Recognized for strong judgment and adaptability in fast-paced, guideline-driven environments.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
Work history
Content Moderator – Ads Activity
Majorel – Client: Bytdance TikTok
Marrakech, Morocco
2022.03 - Current
- Reviewed and moderated paid advertisements and related content for compliance with TikTok’s advertising policies and community guidelines.
- Identified policy violations, misleading claims, prohibited content, and safety risks within advertisements.
- Maintained accuracy, productivity, and quality scores while meeting deadlines.
- Handled sensitive content in a responsible manner, ensuring compliance with company guidelines.
- Maintained high quality of online content by reviewing and approving user-generated material.
- Demonstrated excellent judgement skills whilst handling ambiguous cases efficiently.
- Issues warnings for content violations and restricted user access to reduce incidents.
- Assisted in developing automated moderation tools, reducing manual checking time considerably.
Assistant manager
Flormar – Professional Make‑Up Store
Marrakech, Morocco
2015.11 - 2017.07
- Assisted with daily store operations and acted as store manager during absences.
- Trained and supported new employees on customer service techniques and product knowledge.
- Managed staff schedules, including shifts, breaks, days off, and paid leave.
- Monitored inventory levels, placed orders, and ensured timely restocking.
- Organised stock reception and storage for effective efficiency.
- Delivered personalised service to VIP and high-value clients.
- Supported sales targets through upselling and customer engagement during peak periods.
- Provided excellent customer service leading to repeat business and customer loyalty.
French teacher
El Nodge School
Marrakech, Morocco
2014.09 - 2015.10
- Facilitated basic French language skills using engaging and suitable methods for students.
- Developed lesson plans and activities to enhance language and social skills.
- Promoted creativity, communication, and teamwork among learners.
- Communicated regularly with parents about student progress.
- Boosted students' interest in French history by integrating storytelling in lectures.
- Introduced fun vocabulary games resulting in increased learner retention rate.
- Enhanced student linguistic capabilities by employing immersive teaching techniques.
- Applied various instructional approaches, experiential learning and self-assessment to increase retention and understanding.
- Discussed student progress in meetings and through regular correspondence to provide parents with updates and developments.
Education
bachelor's degree - English Literature
University Ibn Tofail
Kenitra, Morocco 2017.09 - 2020.06
Diploma in Hospitality and Tourism - Réception
Institue De Technologie Hôtelière Et Touristique
Sale, Morocco 2012.09 - 2014.06
Flight Attendant Training Diploma - Flight Attendent
Aero‑Expert School
Kenitra, Morocco 2011.09 - 2012.06
High School Diploma - Literature
Ibn El Khatib High School
Salé, Morocco 2010.09 - 2011.06
Skills
Hard Skills
- Content Moderation & Ads Policy Compliance
- Online Safety & Risk Assessment
- Quality Control & Accuracy Management
- Customer Service & Client Relations
- Team Training & Staff Supervision
- Inventory Management & Stock Organization
Soft Skills
- Strong Attention to Detail
- Analytical & Critical Thinking
- Communication & Interpersonal Skills
- Problem-Solving & Decision-Making
- Time Management & Organization
- Adaptability & Multitasking
Languages
Arabic
Native language
French
Upper intermediate
B2
English
Advanced
C1
Timeline
Content Moderator – Ads Activity
Majorel – Client: Bytdance TikTok
2022.03 - Current
bachelor's degree - English Literature
University Ibn Tofail
2017.09 - 2020.06
Assistant manager
Flormar – Professional Make‑Up Store
2015.11 - 2017.07
French teacher
El Nodge School
2014.09 - 2015.10
Diploma in Hospitality and Tourism - Réception
Institue De Technologie Hôtelière Et Touristique
2012.09 - 2014.06
Flight Attendant Training Diploma - Flight Attendent
Aero‑Expert School
2011.09 - 2012.06
High School Diploma - Literature
Ibn El Khatib High School
2010.09 - 2011.06