Salli M Hart
Vineyard Haven
Summary
Organized and dedicated Manager with proven track record of providing exceptional customer service in fast-paced environments, including property management. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks, including bookkeeping. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Office Manager
Vineyard Gardens Inc
West Tisbury MA 02575
08.2022 - 01.2024
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Worked with Assistant Bookkeeper and Accountant to maintain accurate financial records by reconciling accounts payable/receivable regularly to ensure financial accuracy.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Streamlined office operations by implementing more efficient and electronic systems, and organizational strategies.
- Managed vendor relationships as necessary.
- Supported company supervisors in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
Property Manager
Island Elderly Housing Inc
Oak Bluffs, MA
06.2020 - 03.2022
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Fostered a sense of community among residents through well-planned social events and activities that encouraged interaction amongst neighbors.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Maintained housing waitlist, verifying income, assets, and expenses, and and provided prompt status notification.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Provided ongoing training opportunities for staff, promoting professional growth and fostering a cohesive team environment.
- Implemented comprehensive safety protocols to minimize potential risks and ensure the well-being of all residents within the property.
- Developed comprehensive emergency response plan, improving preparedness for unexpected events.
- Coordinated with legal counsel to handle eviction processes smoothly and professionally.
Administrator
First Congregational Church of West Tisbury
West Tisbury, MA
07.2019 - 07.2020
Administrative Assistant
Misty Meadows Equine Learning Center
11.2017 - 11.2018
- Responsible for all tasks of office administration of a small, non-profit organization
- Tasks included, but not limited to: general bookkeeping, database management including donors, coordinating program registration for educational sessions, marketing (monthly newsletter, creating advertising materials) and maintaining social media platforms (website and Facebook business page)
- Assisted Executive Director with budgets, financial reporting and all other tasks, as delegated.
Office Coordinator
Martha's Vineyard Community Services/Island Counseling Center
04.2015 - 04.2017
- Responsible for developing and maintaining administrative systems at a community mental health center
- Systems include: billing, 3rd party payments, insurance credentialing and contracting, database management, and staff training
- Other Responsibilities include: Customer service, Computer troubleshooting.
Family Partner
Martha's Vineyard Community Services/Island Counseling Center
02.2012 - 02.2016
- Provided support to families of children and adolescents in crisis
- Also provided counseling, case management and advocacy for clients, as assigned, in a multidisciplinary team.
Intake and Records Coordinator
Martha's Vineyard Community Services/Island Counseling Center
03.2014 - 04.2015
- Responsible for all aspects of Intake Department including maintenance of medical records
- Oversayv scheduling of appointments, insurance eligibility, database management, coordinati-on of staff and general office support, including computer and network troubleshooting.
Program Director
Fellowship Health Resources
Oak Bluffs, MA
06.2011 - 10.2011
- Acted as Program Director at residential treatment program for adults with mental illness
- Responsible for all aspects of mental health program including crisis management, medication monitoring, daily clinical documentation, staff management and supervision, and services coordination with all services providers
- Worked with multidisciplinary team to help c_lients develop realistic goals andtreatment plans
- Responsible for property management and acted as liaison with Dukes County Housing Authority.
Administrative Assistant
Habitat for Humanity of Martha's Vineyard
Vineyard Haven, MA
07.2006 - 11.2009
- Maintained database for community non-profit
- Coordinated all bulk mailings using database of 5000 entries
- Assisted Executive Director with all office related tasks
- Coordinated organization and management of all fundraising activities, including annual appeal, auction and Designer Show House
- Assisted with annual budget and tax returns by completing daily bookkeeping tasks and providing relevant reports for all committee meetings.
Assistant to Comptroller
Habitat for Humanity of Martha's Vineyard
West Tisbury, MA
08.2006 - 08.2009
- Responsible for Accounts Payable for Landscaping and Nursery Company
- Reconciled all bank accounts
- Provided all financial reports, as requested, using Quickbooks and Excel
- Assisted with office tasks, such as filing, inventory and research.
Office Manager
The Hart Company Inc
Vineyard Haven, MA
01.1993 - 01.2003
- Responsible for all office operations of plumbing and heating company
- Responsibilities included accounts receivable, accounts payable, payroll, human resources, tax preparation and financial analysis.
Program Director
Fellowship Health Resources
Falmouth, MA
01.1987 - 01.1992
- Program Director for group home for people with chronic mental illness.
Education
Bachelor of Arts -
University of Rhode Island
Kingston, RI01.1987
Skills
- QuickBooks (Desktop and Quickbooks Online)
- Accounts Payable, Accounts Receivable, Reconciliation, Payroll and Financial Reporting (20 years)
- Office Management
- Property Management
- Microsoft Office, Google Suite, Adobe, Squarespace, Wordpress etc (20 years)
Certification
MA Real Estate License, 2011
Personal Information
Title: Property Manager
Timeline
Office Manager
Vineyard Gardens Inc
08.2022 - 01.2024
Property Manager
Island Elderly Housing Inc
06.2020 - 03.2022
Administrator
First Congregational Church of West Tisbury
07.2019 - 07.2020
Administrative Assistant
Misty Meadows Equine Learning Center
11.2017 - 11.2018
Office Coordinator
Martha's Vineyard Community Services/Island Counseling Center
04.2015 - 04.2017
Intake and Records Coordinator
Martha's Vineyard Community Services/Island Counseling Center
03.2014 - 04.2015
Family Partner
Martha's Vineyard Community Services/Island Counseling Center
02.2012 - 02.2016
Program Director
Fellowship Health Resources
06.2011 - 10.2011
Assistant to Comptroller
Habitat for Humanity of Martha's Vineyard
08.2006 - 08.2009
Administrative Assistant
Habitat for Humanity of Martha's Vineyard
07.2006 - 11.2009
Office Manager
The Hart Company Inc
01.1993 - 01.2003
Program Director
Fellowship Health Resources
01.1987 - 01.1992
Bachelor of Arts -
University of Rhode Island