Salli M Hart
Vineyard Haven
Summary
Organized and dedicated Manager with proven track record of providing exceptional customer service in fast-paced environments, including property management. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks, including bookkeeping. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Office Manager
Vineyard Gardens Inc
08.2022 - 01.2024
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Worked with Assistant Bookkeeper and Accountant to maintain accurate financial records by reconciling accounts payable/receivable regularly to ensure financial accuracy.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Streamlined office operations by implementing more efficient and electronic systems, and organizational strategies.
- Managed vendor relationships as necessary.
- Supported company supervisors in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
Property Manager
Island Elderly Housing Inc
06.2020 - 03.2022
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Fostered a sense of community among residents through well-planned social events and activities that encouraged interaction amongst neighbors.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Maintained housing waitlist, verifying income, assets, and expenses, and and provided prompt status notification.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Provided ongoing training opportunities for staff, promoting professional growth and fostering a cohesive team environment.
- Implemented comprehensive safety protocols to minimize potential risks and ensure the well-being of all residents within the property.
- Developed comprehensive emergency response plan, improving preparedness for unexpected events.
- Coordinated with legal counsel to handle eviction processes smoothly and professionally.
Administrator
First Congregational Church of West Tisbury
07.2019 - 07.2020
Administrative Assistant
Misty Meadows Equine Learning Center
11.2017 - 11.2018
- Responsible for all tasks of office administration of a small, non-profit organization
- Tasks included, but not limited to: general bookkeeping, database management including donors, coordinating program registration for educational sessions, marketing (monthly newsletter, creating advertising materials) and maintaining social media platforms (website and Facebook business page)
- Assisted Executive Director with budgets, financial reporting and all other tasks, as delegated.
Office Coordinator
Martha's Vineyard Community Services/Island Counseling Center
04.2015 - 04.2017
- Responsible for developing and maintaining administrative systems at a community mental health center
- Systems include: billing, 3rd party payments, insurance credentialing and contracting, database management, and staff training
- Other Responsibilities include: Customer service, Computer troubleshooting.
Family Partner
Martha's Vineyard Community Services/Island Counseling Center
02.2012 - 02.2016
- Provided support to families of children and adolescents in crisis
- Also provided counseling, case management and advocacy for clients, as assigned, in a multidisciplinary team.
Intake and Records Coordinator
Martha's Vineyard Community Services/Island Counseling Center
03.2014 - 04.2015
- Responsible for all aspects of Intake Department including maintenance of medical records
- Oversayv scheduling of appointments, insurance eligibility, database management, coordinati-on of staff and general office support, including computer and network troubleshooting.
Program Director
Fellowship Health Resources
06.2011 - 10.2011
- Acted as Program Director at residential treatment program for adults with mental illness
- Responsible for all aspects of mental health program including crisis management, medication monitoring, daily clinical documentation, staff management and supervision, and services coordination with all services providers
- Worked with multidisciplinary team to help c_lients develop realistic goals andtreatment plans
- Responsible for property management and acted as liaison with Dukes County Housing Authority.
Administrative Assistant
Habitat for Humanity of Martha's Vineyard
07.2006 - 11.2009
- Maintained database for community non-profit
- Coordinated all bulk mailings using database of 5000 entries
- Assisted Executive Director with all office related tasks
- Coordinated organization and management of all fundraising activities, including annual appeal, auction and Designer Show House
- Assisted with annual budget and tax returns by completing daily bookkeeping tasks and providing relevant reports for all committee meetings.
Assistant to Comptroller
Habitat for Humanity of Martha's Vineyard
08.2006 - 08.2009
- Responsible for Accounts Payable for Landscaping and Nursery Company
- Reconciled all bank accounts
- Provided all financial reports, as requested, using Quickbooks and Excel
- Assisted with office tasks, such as filing, inventory and research.
Office Manager
The Hart Company Inc
01.1993 - 01.2003
- Responsible for all office operations of plumbing and heating company
- Responsibilities included accounts receivable, accounts payable, payroll, human resources, tax preparation and financial analysis.
Program Director
Fellowship Health Resources
01.1987 - 01.1992
- Program Director for group home for people with chronic mental illness.
Education
Bachelor of Arts -
University of Rhode Island
Kingston, RI01.1987
Skills
- QuickBooks (Desktop and Quickbooks Online)
- Accounts Payable, Accounts Receivable, Reconciliation, Payroll and Financial Reporting (20 years)
- Office Management
- Property Management
- Microsoft Office, Google Suite, Adobe, Squarespace, Wordpress etc (20 years)
Certification
MA Real Estate License, 2011
Personal Information
Title: Property Manager
Timeline
Office Manager
Vineyard Gardens Inc
08.2022 - 01.2024
Property Manager
Island Elderly Housing Inc
06.2020 - 03.2022
Administrator
First Congregational Church of West Tisbury
07.2019 - 07.2020
Administrative Assistant
Misty Meadows Equine Learning Center
11.2017 - 11.2018
Office Coordinator
Martha's Vineyard Community Services/Island Counseling Center
04.2015 - 04.2017
Intake and Records Coordinator
Martha's Vineyard Community Services/Island Counseling Center
03.2014 - 04.2015
Family Partner
Martha's Vineyard Community Services/Island Counseling Center
02.2012 - 02.2016
Program Director
Fellowship Health Resources
06.2011 - 10.2011
Assistant to Comptroller
Habitat for Humanity of Martha's Vineyard
08.2006 - 08.2009
Administrative Assistant
Habitat for Humanity of Martha's Vineyard
07.2006 - 11.2009
Office Manager
The Hart Company Inc
01.1993 - 01.2003
Program Director
Fellowship Health Resources
01.1987 - 01.1992
Bachelor of Arts -
University of Rhode Island
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