Summary
Overview
Work History
Skills
Timeline
Generic

Sally Apy

Edgartown,MA

Summary

Dynamic professional with a proven track record at Vineyard Golf Club, enhancing member satisfaction through effective conflict resolution and proactive property management. Skilled in data entry and time management, I excel in fostering relationships and streamlining operations, ensuring compliance and safety while delivering exceptional service.

Experienced with administrative support, including scheduling, correspondence, and office management. Utilizes organizational skills to maintain efficient workflows and ensure task completion. Knowledge of communication techniques to facilitate smooth interactions within team and with clients.

Pragmatic Assistant fulfills various tasks with enthusiasm. Detailed team player excels in fast-paced environments with little oversight and challenging goals. Offers top technical abilities and relationship-building skills.

Professional assistant with experience in administrative support and operational efficiency. Strong focus on team collaboration and achieving results. Reliable in adapting to changing needs, skilled in communication, organization, and multitasking. Recognized for problem-solving abilities and proactive approach to tasks.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

21
21
years of professional experience

Work History

Edgartown Animal Control Assistant

Town of Edgartown
11.2023 - 06.2024
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Greeted guests in with friendliness and professionalism.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Assisted manager in all aspects of business operations.
  • Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
  • Expedited project completion times due to the ability to multitask effectively under tight deadlines.
  • Improved organizational culture by planning and executing engaging team-building events.

West Tisbury Farmers Market Assistant

MV Agricultural Association
06.2021 - 04.2023
  • Developed strong relationships with suppliers, ensuring consistent delivery of high-quality products at competitive prices.
  • Analyzed sales data to forecast future demand trends accurately, aiding in efficient inventory planning decisions.
  • Created visually appealing presentations showcasing market insights for internal and external stakeholders.
  • Trained new Market Assistants on company processes, procedures, and best practices for maximum efficiency and effectiveness.
  • Maintained a clean working environment, adhering to safety protocols and ensuring a productive and professional atmosphere.
  • Provided exceptional customer service by promptly addressing inquiries and resolving issues related to orders or product information.
  • Supported sales team in achieving their targets by generating high-quality leads from market research data.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Lighthouse Attendant

Edgartown MV Museum
05.2020 - 10.2020
  • Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
  • Collaborated with team members to improve overall service quality and guest experience.
  • Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.
  • Provided excellent customer service to guests by promptly responding to inquiries and requests.
  • Responded to customer requests efficiently and with knowledgeable assistance.
  • Contributed to a positive work atmosphere by maintaining open communication with colleagues and supervisors.
  • Performed routine maintenance tasks on equipment, identifying potential issues before they escalated into larger problems.
  • Provided exceptional customer service by promptly addressing guest needs and requests.
  • Enhanced guest experience by providing prompt and courteous service during their visit.
  • Conducted guided tours, enriching guests' experiences with informative and entertaining presentations.

Floral Delivery Driver

Morrice Florist
01.2016 - 11.2019
  • Promoted a positive company image through professional interactions with customers during deliveries.
  • Adhered strictly to all traffic laws while operating delivery vehicles, ensuring safe transportation of products.
  • Loaded and unloaded delivery vehicles safely, preventing damage to delicate floral products.
  • Maintained cleanliness of delivery vehicles both inside and out, creating a favorable impression on customers.
  • Successfully met or exceeded daily delivery targets by skillfully prioritizing tasks and managing time efficiently.
  • Assisted in the creation of visually appealing floral displays, contributing to increased sales at the store.
  • Managed inventory effectively by accurately tracking delivered items and restocking as needed.
  • Collaborated closely with store staff to ensure all orders were correctly prepared before dispatching for delivery.
  • Assisted with store operations when not engaged in deliveries, demonstrating flexibility and commitment to teamwork.
  • Handled cash transactions accurately for payment-on-delivery orders, maintaining proper accounting records for each transaction.
  • Safely transported fragile floral arrangements, minimizing damages and guaranteeing product quality upon arrival.
  • Continuously updated knowledge of industry trends in floral design styles, enabling better communication with clients and colleagues.
  • Coordinated seamlessly with event planners for special occasion deliveries such as weddings or funerals, ensuring punctual service without disruption.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Documented mileage, deliveries, pickups, customer issues and damages.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Loaded and unloaded various delivery vehicles with correct order and balancing.

Seasonal Hostess

Flat Bread Company
01.2015 - 12.2016
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Answered phone calls to take orders, give information and document reservations.
  • Reduced wait times for guests by effectively coordinating with other team members during peak hours.
  • Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
  • Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
  • Completed daily side work and opening and closing duties without fail.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Seated patrons based on guest preferences and seating availability.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Minimized customer service complaints by expertly managing customer expectations during busy periods.

Property Management Specialist

Vineyard Golf Club
01.2003 - 11.2010
  • Increased member satisfaction by promptly addressing maintenance issues and implementing property improvements.
  • Streamlined membership fees collection process for timely payments and reduced late fees.
  • Enhanced property value by overseeing renovations, upgrades, and aesthetic improvements to grounds and common areas.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.
  • Ensured compliance with local regulations and laws, minimizing risk of legal disputes or fines.
  • Ensured prompt response times for emergency situations by establishing a reliable network of contractors on call 247.
  • Coordinated routine inspections to maintain safety standards, address potential hazards, and identify areas for improvement.
  • Developed strong relationships with members through clear communication, empathetic problem-solving, and attentive customer service.
  • Proactively managed risk exposure by ensuring proper insurance coverage and adhering to safety regulations.
  • Resolved conflicts between members amicably using tactful communication skills and fair mediation practices.
  • Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
  • Kept properties in compliance with local, state, and federal regulations.
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Planned special events such as fundraisers, dedications and project tours.

Skills

  • Fast learner
  • Time management
  • Computer skills
  • Attention to detail
  • Team collaboration
  • Verbal and written communication
  • Data entry
  • Relationship building
  • Conflict resolution
  • Schedule coordination
  • Event planning
  • Data confidentiality
  • Task prioritization
  • Document control
  • Mail sorting and distribution
  • Flexibility and adaptability
  • Multitasking and organization
  • Support services
  • File and record keeping

Timeline

Edgartown Animal Control Assistant

Town of Edgartown
11.2023 - 06.2024

West Tisbury Farmers Market Assistant

MV Agricultural Association
06.2021 - 04.2023

Lighthouse Attendant

Edgartown MV Museum
05.2020 - 10.2020

Floral Delivery Driver

Morrice Florist
01.2016 - 11.2019

Seasonal Hostess

Flat Bread Company
01.2015 - 12.2016

Property Management Specialist

Vineyard Golf Club
01.2003 - 11.2010

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Sally Apy