Summary
Overview
Work History
Education
Skills
Timeline
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Salma Bouam

Salma Bouam

Administrative & Communications Professional
Morocco ,Casablanca

Summary

Motivated and adaptable professional with a BA in English Literature and experience in teaching, customer relations, and administrative support. Skilled in writing, administration, coordination, and project support, with strong interpersonal abilities. Seeking opportunities in administration, communications, education support, or office management in the UAE.

Overview

5
5
years of professional experience
3
3
Languages

Work History

Customer Service Representative

Teleperformance
10.2022 - Current
  • Managed 50+ customer inquiries daily via phone and email, maintaining a high satisfaction rate.
  • Resolved issues efficiently, improving customer retention by 15–20%.
  • Trained and supported new staff on communication standards and company protocols.

Private English Teacher

Self-employeed
09.2020 - 10.2022
  • Designed and delivered personalized lessons to students of various ages and levels.
  • Helped students improve reading, writing, and speaking skills, resulting in better academic performance.
  • Built strong relationships with students and parents through effective communication and feedback.

Education

Bachelor - English Literature

Hassan II University
Casablanca
06.2022

Skills

Written & Verbal Communication

Timeline

Customer Service Representative

Teleperformance
10.2022 - Current

Private English Teacher

Self-employeed
09.2020 - 10.2022

Bachelor - English Literature

Hassan II University

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Salma BouamAdministrative & Communications Professional