Salma Bouam
Administrative & Communications Professional
Morocco ,Casablanca
Summary
Motivated and adaptable professional with a BA in English Literature and experience in teaching, customer relations, and administrative support. Skilled in writing, administration, coordination, and project support, with strong interpersonal abilities. Seeking opportunities in administration, communications, education support, or office management in the UAE.
Overview
5
5
years of professional experience
3
3
Languages
Work History
Customer Service Representative
Teleperformance
10.2022 - Current
- Managed 50+ customer inquiries daily via phone and email, maintaining a high satisfaction rate.
- Resolved issues efficiently, improving customer retention by 15–20%.
- Trained and supported new staff on communication standards and company protocols.
Private English Teacher
Self-employeed
09.2020 - 10.2022
- Designed and delivered personalized lessons to students of various ages and levels.
- Helped students improve reading, writing, and speaking skills, resulting in better academic performance.
- Built strong relationships with students and parents through effective communication and feedback.
Education
Bachelor - English Literature
Hassan II University
Casablanca 06.2022
Skills
Written & Verbal Communication
Administrative Support
Report Writing & Documentation
Time Management & Multitasking
Team Collaboration
Research & Content Preparation
Microsoft Office & Google Workspace
Timeline
Customer Service Representative
Teleperformance
10.2022 - Current
Private English Teacher
Self-employeed
09.2020 - 10.2022
Bachelor - English Literature
Hassan II University