Salvatore Castronovo
Malden
Summary
Highly adaptable individual bringing several years of experience in customer service roles. Motivated professional with well-developed skills in task prioritization and team leadership.
Overview
9
9
years of professional experience
1
1
year of post-secondary education
Work History
Service writer tech
Sullivan Tire and Auto Service
Saugus
07.2021 - 06.2026
- Conducted customer interviews to upsell services and repaired vehicles. Oversaw inventory and ordered necessary parts.
Customer service and tech
Midas Muffler
North Reading
08.2017 - 06.2021
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Education
Automotive
ITT
Chelsea, MA 06.1984 - 06.1985
Skills
- Ticket writing
- Repair recommendations
- Technical troubleshooting
- Work order processing
- Warranty processing
- Parts ordering
- Service knowledge
- Inventory management
- Customer needs assessments
- Cost estimates
- Estimating
- Service upsells
- Product and service sales
- Client relationship management
- Customer service
- Appointment scheduling
- Coordinating schedules
- Schedules coordination
- Managing status reports
- Time management
- Attention to detail
- Problem solving
- Conflict resolution
- Effective communication
- Upselling techniques
- Managing status reports
- Schedules coordination
- Service upsells
Timeline
Service writer tech
Sullivan Tire and Auto Service
07.2021 - 06.2026
Customer service and tech
Midas Muffler
08.2017 - 06.2021
Automotive
ITT
06.1984 - 06.1985