Salvatore DeMalia
Plainville
Summary
Professional with focus on fostering strong client relationships and delivering impactful results. Skilled in active listening, conflict resolution, and personalized service. Collaborative team player, adaptable to changing needs, and consistently reliable. Equipped with strong communication and problem-solving abilities, ensuring high customer satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Relationship Advocate
Fidelity Investments
09.2023 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Collaborated with cross-functional teams to address customer concerns, developing comprehensive solutions to meet their requirements.
- Consistently met or exceeded performance metrics related to customer service quality, responsiveness, and issue resolution.
- Created a welcoming environment for clients by consistently exhibiting professionalism, empathy, and patience during all interactions.
- Exhibited high energy and professionalism when dealing with clients and staff.
Purchasing Coordinator
Johnson Controls
10.2021 - 09.2023
- Maintained complete documentation and records of all purchasing activities.
- Reviewed purchase orders for accuracy and compliance with company policies before approval, minimizing errors and potential disputes.
- Contacted each vendor and recorded information regarding price, availability and quality of products.
- Created purchase orders and had each signed by production managers.
- Enhanced procurement efficiency by streamlining purchasing processes and implementing cost-saving strategies.
Assembly Technician
IPG Photonics Corporation
06.2018 - 09.2021
- Collated components for assembly.
- Set up and verified functionality of safety equipment.
- Planned, scheduled and delegated daily work.
- Organized work to meet demanding production goals.
- Made sure that products were produced on time and are of good quality.
- Monitored machine operation and diagnosed malfunctions.
- Inspected all work for quality and compliance with design standards.
Education
Bachelor of Science - Business Administration
Sourthern New Hampshire University
07-2023
Skills
- Process improvement suggestions
- Customer Service
- Verbal and Written Communication
- Strong Attention to Detail
- Safety Procedures
- Teamwork and collaboration
- Reliability
- Time management
- Adaptability and flexibility
- Customer service
- Problem-solving
- Multitasking
Certification
- Leading and Managing
- Emotional Intelligence
Timeline
Customer Relationship Advocate
Fidelity Investments
09.2023 - Current
Purchasing Coordinator
Johnson Controls
10.2021 - 09.2023
Assembly Technician
IPG Photonics Corporation
06.2018 - 09.2021
Bachelor of Science - Business Administration
Sourthern New Hampshire University
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