Salwa Benhaida

Administrative Tasks:

• Scheduling and Calendar Management: Managing appointments, meetings, and travel arrangements.
• Email Management: Filtering, sorting, responding to, and forwarding emails
• Data Entry: Inputting data into spreadsheets, databases, or other systems.
• Record Keeping: Maintaining organized files and records.
• Travel Arrangements: Booking flights, hotels, and transportation.
• Customer Service: Responding to customer inquiries and resolving issues.
• Billing and Invoicing: Creating and sending invoices to clients.

Creative Tasks:

• Content Writing: Creating blog posts, articles, and other types of written content.
• Copywriting: Writing marketing materials, such as website copy and advertisements.
• Proofreading and Editing: Reviewing and correcting written content for errors.
• Video Editing: Editing videos for websites and social media.
• Graphic Design: Creating more advanced graphic designs.

• Coordinating and managing transportation activities :
• Plan routes, schedule deliveries
• Ensure timely and efficient transportation of goods
• Communicating with drivers, tracking shipments
• Coordinating boarding and disembarking
• Communicating with clients and maritime transportation service providers
• Allocate and record resources, ensuring smooth operations in the supply chain
• Monitor costs, and negotiate transportation prices
• Handle challenges posed by congestion
• Handle booking sub-contractors and managing delivery within agreed terms.

• Day-to-day communication with customers
• Support via email, chat and telephone
• Post purchase questionnaire/care instructions/social sharing
• Account management on Shopify and Etsy platforms
• Maintain status documents, schedules, financial sheets.
• Lead international courriers liaising
• Rate negotiation, invoice creation
• Tracking Import-Export shipments outreach to vendors when appropriate
• Pitching press
• General site maintenance and website updates.

• Customer support via email, chat and telephone
• Creation of Lyna Collections boutique on Etsy and Ebay platforms
• Control of documents related to the international movement of goods (customs invoice, administrative documents, letter of credit)
• Negotiation of contracts and formulation of commercial proposals
• Tracking the movement of shipments
• Customer orientation on the follow-up of its goods and presentation of solutions in case of anomalies.
• Commercial negotiation with customers
• Negotiation of rates with local operators.
• Preparation of quotations and invoices.
• Monitoring, coordination and planning of work on sites
• Establishment of work and supply schedules.

• Creation of personalized circuits allowing customers to discover local attractions.
• Providing advice on monuments hotels, restaurants and means of transport
• Establishing partnership with local professionals (sports leaders, hotels, tour guides) and develop partnerships with them.
• Negotiating rates with local operators
• Preparation of quotes and invoices.
• Account management on booking and Expedia
• Team management and support for its animation and motivation.
• Mail processing and Email Management.

• Planning and coordinating financial, accounting, and administrative tasks
• Preparing invoices and customer statements
• Managing mail and emails, and providing guidance to customers regarding international movement of goods (legal provisions, taxes & guarantees)
• Handle the codification of goods based on customer descriptions
• Ensure proper control of documents related to international movement.
• Negotiate terms of carriage with airlines, shipping, and road companies.

• Handle customer-sales management, which involves negotiating deals with customers.
• Provide regular reports on activities, daily, weekly, and monthly reporting, to-do lists, and customer relationship management (CRM).
• Organize, host, and animate commercial events to promote products or services.
• Closely monitor quarterly and monthly turnover to keep track of sales performance.
• Active search for new accounts to expand customer base.
• Focus on retaining existing accounts based on their activity and engagement.
• Oversee the processing and supervision of export and import operations.
• Manage client status and work on recovering any outstanding issues.
• Provide guidance to customers on the nature of prohibited goods before export/import process.

• Customer-Sales Management
• Commercial negotiations with customers.
• Daily, weekly and monthly reporting of global activities (Reporting, to do list, CR)
• Organization, hosting and animation of commercial events.
• Quarterly and monthly turnover follow up.
• Prospecting on new accounts.
• Retention of old accounts according to their activity.
• Processing and supervision of export and import operations.
• Client Status Management and recovery.
• Advice customers on the nature of prohibited goods for export/import.

• Provide translation services for written material from French to English.
• Proofread, edit, and revise translated content to ensure accuracy in the target language.
• Assist translators during meetings and events.
• Deliver high-quality translations.
• Facilitate communication for individuals with limited language proficiency.
• Ensure consistency of translation rules, terms, and terminology.
• Provide excellent service to the manager, acting as a contact person between departments and managing communication.

• Preparing correspondence, scheduling meetings
• Making travel arrangements
• Handle real estate forms and documents
• Obtain information and public records about properties for sale
• Handle online advertising
• Coordinating showings, assisting at open houses, and obtaining feedback
• Taking photos of properties before and after repairs for marketing purposes
• Maintaining filing systems, preparing listing materials, and managing client's database
• Assisting with closing processes and performing other assigned duties.

• Managing customer relationships
• Handling client database
• Registration and file archiving
• Providing oral interpretation for English-speaking clients
• Following up on client files with different departments.

• Explain grammar, conjugation, spelling, and vocabulary rules to learners
• Prepare courses, and evaluation corrections
• Develop courses and exercises based on student's level
• Explore Anglophone culture with new learners
• Provide regular assessments to track progress and train adults to improve their English language skills.