Samantha Lane-Tufford
Framingham
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
14
14
years of professional experience
2013
2013
years of post-secondary education
Work History
Manager
Oak Barrel Tavern
Sudbury
01.2023 - Current
- Managed daily operations to ensure smooth service and customer satisfaction.
- Trained and mentored staff on hospitality standards and best practices.
- Oversaw inventory management to maintain stock levels and reduce waste.
- Developed staff schedules to optimize coverage during peak hours.
- Facilitated team meetings to improve communication and service efficiency.
- Coached, mentored and trained team members in order to improve their job performance.
Big Sister Volunteer
Big Brother Big Sister
Framingham
01.2022 - 01.2024
- Mentored youth through regular one-on-one meetings and activities.
- Developed strong, trusting relationships with assigned mentees for effective communication.
- Facilitated engaging educational and recreational activities to promote personal growth.
- Collaborated with parents and guardians to support youth development goals.
Bartender
Jake and joes
Waltham
01.2017 - 01.2023
- Mixed and served a variety of beverages to customers at a busy sports bar.
- Managed inventory and ordered supplies to maintain optimal bar operations.
- Trained new bartenders on drink preparation and customer service standards.
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Resolved customer complaints in a professional manner.
- Trained new bartenders on drink preparation and upselling techniques.
Camp Counselor
Kenmont & Kenwood Camps
Kent
06.2012 - 06.2017
- Supervised daily camp activities ensuring safety and engagement for all campers.
- Facilitated team-building exercises to promote collaboration among campers.
- Led arts and crafts sessions using diverse materials and techniques.
- Communicated effectively with parents about campers' progress and experiences.
- Managed conflict resolution among campers fostering a positive environment.
- Assisted in developing weekly schedules balancing educational and recreational activities.
- Engaged children in arts and crafts, singing, sports activities, games and field trips while maintaining safe environment.
- Encouraged camper participation in recreational activities through enthusiastic leadership style.
Server
TGI Fridays Franchise
Framingham
09.2011 - 01.2017
- Provided exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Managed customer orders using point-of-sale system effectively.
- Assisted in training new servers on company policies and service standards.
Education
Associate of Arts -
Massachusetts Bay Community College
Wellesley Hills, MA 01.2025 - 01.2026
Framingham State University
Framingham, MASkills
- Customer service
- Team management
- Staff training
- Communication skills
- Problem solving
- Verbal and written communication
- Project management
- Team leadership
- Project planning
- Negotiation
- Coaching and mentoring
- Time management
- Strategic planning
- Complex Problem-solving
- Clear communication
Timeline
Associate of Arts -
Massachusetts Bay Community College
01.2025 - 01.2026
Manager
Oak Barrel Tavern
01.2023 - Current
Big Sister Volunteer
Big Brother Big Sister
01.2022 - 01.2024
Bartender
Jake and joes
01.2017 - 01.2023
Camp Counselor
Kenmont & Kenwood Camps
06.2012 - 06.2017
Server
TGI Fridays Franchise
09.2011 - 01.2017
Framingham State University