Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samaa Mohammed

Springfield

Summary

Reliable and customer-focused professional with experience in customer service and direct care. Skilled in assisting customers, resolving issues, communicating effectively, and working in fast-paced environments. Strong organizational skills with a commitment to providing excellent service and supporting team success.

Overview

15
15
years of professional experience

Work History

Home Care Provider

Tempus Unlimited
West Springfield
11.2025 - 04.2026
  • Provided compassionate care and support to clients with daily activities.
  • Assisted clients while maintaining safety,
  • Communicated professionally with clients and families.
  • Followed care plans and maintained accurate documentation.
  • Displayed consistent reliability and responsibility

Retail Associate /Retail Customer Service Associate

raqi Airways
Baghdad Iraq
02.2011 - 09.2016
  • Provided excellent customer service and assisted passengers with inquiries and concerns.
  • Handled customer complaints and resolved issues professionally and efficiently.
  • Communicated with customers and colleagues in a fast-paced environment.
  • Maintained accurate records and ensured customer satisfaction.
  • Supervised customer service operations and supported team members.
  • Demonstrated strong organizational, communication, and problem-solving skills.

Education

Some College (No Degree) - Liberal Arts

Springfield Technical Community College
Springfield, MA
09.2025 -

Skills

* Customer service

* Communication skills

* Team collaboration

* Problem solving

* Attention to detail

* Organization

* Time management

Timeline

Home Care Provider

Tempus Unlimited
11.2025 - 04.2026

Some College (No Degree) - Liberal Arts

Springfield Technical Community College
09.2025 -

Retail Associate /Retail Customer Service Associate

raqi Airways
02.2011 - 09.2016
Samaa Mohammed