Samantha Bullock
South Dennis
Summary
Dynamic professional with a proven track record in enhancing customer service and sales performance, notably at Dick's Sporting Goods, Inc. Excelled in staff training, achieving significant improvements in team skill development and sales efficiency. I bring patience and excellent communication skills to foster team growth and exceed sales goals. I am currently searching for, and eager to learn, a different experience in the customer service industry. Preferably online as a customer service representative.
Overview
13
13
years of professional experience
Work History
Apparel Sales Lead
Dick's Sporting Goods, Inc
08.2022 - Current
- Trained, coached, and mentored new sales associates for maximum performance.
- Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Assistant Store Manager
Shoe Dept
10.2017 - 08.2022
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Assistant Manager, Barista
Stop and Shop Starbucks
04.2013 - 09.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Also worked one-on-one with customers making/serving drinks
- I stated this job as a cashier/barista but was made assistant manager after working there for a year.
Cashier
Shaw's Supermarket
09.2011 - 04.2013
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- This was my first part-time job in High Shool giving me my first customer service experience.
Education
High School Diploma -
Dennis-Yarmouth Regional High School
South Yarmouth, MA05-2013
Skills
- Excellent customer service
- Patience in communicating with customers and staff
- Cross-selling techniques
- Stockroom management
- Sales planning
- Excellent typing skills
- Proficient in microsoft word/excell/powerpoint
Timeline
Apparel Sales Lead
Dick's Sporting Goods, Inc
08.2022 - Current
Assistant Store Manager
Shoe Dept
10.2017 - 08.2022
Assistant Manager, Barista
Stop and Shop Starbucks
04.2013 - 09.2017
Cashier
Shaw's Supermarket
09.2011 - 04.2013
High School Diploma -
Dennis-Yarmouth Regional High School
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