Samantha Bullock
Avon
Summary
Experienced professional specializing in urgent and emergency care with a strong focus on client relations and team leadership. Demonstrates effective multitasking and calm decision-making in high-pressure environments while training staff and enhancing workflows. Manages budgets, oversees procedures, and optimizes operations to ensure efficient service delivery and support for families during critical moments.
Overview
11
11
years of professional experience
Work History
Team Lead / Lead Receptionist
Veterinary Urgent Care Center
Braintree
08.2022 - Current
- Trained and mentored new staff on euthanasia policies and sensitive client interactions to enhance team competence and client care.
- Supported management through direct supervision, scheduling, and workflow structuring, contributing to high levels of client satisfaction.
- Participated in recruitment, interviews, hiring, onboarding, and training of reception and support staff.
- Balanced responsibilities between front-desk client liaison and administrative functions to ensure seamless operations.
- Communicated clearly and effectively with clients, staff, and referring/primary veterinarians via in-person interactions, phone, text, and email.
- Prioritized tasks based on urgency and patient needs while remaining calm and professional in high-pressure situations.
- Maintained accurate financial balances through proper collection of client transactions and adherence to all cash and credit card handling procedures.
- Assisted and facilitated end-of-life care in a professional and empathetic manner for clients and patients.
Receptionist
Veterinary Urgent Care Center
Braintree
06.2021 - 08.2022
- Served as primary point of contact for clients, ensuring efficient communication in fast-paced veterinary urgent care environment.
- Handled high-volume phone calls and efficiently scheduled appointments to optimize client flow.
- Communicated wait times, treatment processes, and discharge instructions with professionalism and empathy.
- Collaborated closely with technicians and doctors to support smooth patient flow and urgent case handling.
- Accurately entered patient and client information into veterinary software systems.
- Processed payments, managed insurance claims, and balanced daily transactions to maintain financial accuracy.
ER & Critical Care Liaison
Cape Cod Veterinary Specialists
Buzzards Bay
07.2018 - 10.2020
- Acted as primary liaison for emergency and ICU patients, supporting doctors, technicians, and clients.
- Prepared prescriptions and coordinated patient discharges from ICU and emergency services to facilitate timely transitions and continuity of care.
- Provided follow-up communication to clients with doctor updates, test results, and care instructions.
- Ensured accuracy in invoicing and medical data entry for surgeries and emergency visits to support financial integrity and patient care.
- Led floor operations during evenings and weekends, managing workflow and handling escalations to maintain service quality and patient satisfaction.
- Developed and implemented euthanasia protocols to improve client and staff experiences.
Universal Banker
Citizens Bank
Plymouth
01.2015 - 01.2017
- Assisted customers with daily banking needs, including deposits, withdrawals, loan payments, account maintenance, and currency exchange.
- Open, close, and manage checking, savings, and other accounts with accuracy, following bank policies and FDIC regulations.
- Cross-sold and recommended bank products, enhancing customer engagement and satisfaction with services like checking, savings, loans, and online/mobile banking.
- Achieved branch goals by promoting products, identifying new business opportunities, and proactively following up on customer needs.
- Monitored for suspicious activity and adhered to anti-money laundering (AML) and Bank Secrecy Act (BSA) procedures to protect customer and bank assets.
- Balance vault/drawer, maintain currency logs, and ensure all transactions are accurate and complete.
Education
Coursework Completed -
Bridgewater State College
Bridgewater, MA01-2013
Diploma -
Middleboro High School
01-2008
Skills
- Veterinary software
- Workflow structuring
- Workflow optimization
- Workflow coordination
- Critical care support
- Customer relationship management
- Client communication
- Client interaction
- Scheduling coordination
- Deadline management
- Operational support
- Team leadership
- Multitasking in Fast-Paced Environments
- Training and mentoring
Timeline
Team Lead / Lead Receptionist
Veterinary Urgent Care Center
08.2022 - Current
Receptionist
Veterinary Urgent Care Center
06.2021 - 08.2022
ER & Critical Care Liaison
Cape Cod Veterinary Specialists
07.2018 - 10.2020
Universal Banker
Citizens Bank
01.2015 - 01.2017
Coursework Completed -
Bridgewater State College
Diploma -
Middleboro High School