Samantha Cordova
Worcester
Summary
Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.
Overview
2025
2025
years of professional experience
Work History
Front Desk Receptionist
HB Eye Care Center
- Greeting patients
- Collecting payments
- Multitasking and making appointments
- Providing excellent customer service
Chrysler Dealership
- Maintained tidy, organized and safe work area.
- Resolved incoming payer correspondence within 2 hours of receipt.
- Enhanced customer satisfaction by promptly addressing billing inquiries and resolving discrepancies.
STS Sports
- Helped grade 3 and 4 with their homework
- Also helped them improve on their reading and writing
Insurance Agent Assistant
Berlin Insurance Group
07.2024 - Current
- Coordinated with underwriters to facilitate timely and accurate policy issuance for clients.
- Conducted thorough research on various insurance products, staying up-to-date on industry trends and offerings.
- Streamlined policy application processes for faster turnaround times and higher approval rates.
- Developed strong relationships with clients through regular communication and personalized assistance.
Front Desk Receptionist
Women’s Wellness Center OBGYN
10.2023 - 07.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Major Bloom Dispensary
01.2021 - 01.2022
- Greeting customers, answering questions regarding different strains of cannabis, uses and methods of consumptions
- Answering the phone, greeting customers, and replying to emails
Shift Supervisor
Starbucks
01.2018 - 01.2021
- Opening the store at 5 am
- Assisting the store manager in executive store operations
- Assisting my barista with customer service
Pharmacy Technician
CVS
01.2019 - 12.2019
- Creating labels
- Reviewing medication
- Ringing up purchases
- Greeting customers
Kids Footlocker
01.2016 - 01.2018
- Counting the register before my shift
- Reaching my sales goal at the end of the day
- Replenishing clothes back on the sales floor
- Providing excellent customer service
Forever 21 / Bath and Body Works
01.2017 - 12.2017
- In charge of exchanges and returns
- Making connections with customers
Family Dental Office
01.2016 - 12.2016
- Answering phone calls
- Collecting payments
- Making appointments
- Greeting patients
Education
ST.BARNABAS HIGH SCHOOL
RN
BMCC
ST.LUCYS
01.2017
Skills
- COMMUNICATION
- PROBLEM SLOVING
- COMPUTER LITERACY
- CUSTOMER SERVICE
- BILINGUAL SPANISH / ENGLISH
- ADAPTABILITY
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Data entry
- Problem-solving skills
- Scheduling
- Team collaboration
- Verbal and written communication
Hobbies and Interests
- Reading books
- Taking walks
- Helping kids
- Learning new skills
Languages
Spanish
Full Professional
Timeline
Insurance Agent Assistant
Berlin Insurance Group
07.2024 - Current
Front Desk Receptionist
Women’s Wellness Center OBGYN
10.2023 - 07.2024
Major Bloom Dispensary
01.2021 - 01.2022
Pharmacy Technician
CVS
01.2019 - 12.2019
Shift Supervisor
Starbucks
01.2018 - 01.2021
Forever 21 / Bath and Body Works
01.2017 - 12.2017
Kids Footlocker
01.2016 - 01.2018
Family Dental Office
01.2016 - 12.2016
RN
BMCC
ST.LUCYS
Front Desk Receptionist
HB Eye Care Center
Chrysler Dealership
STS Sports
ST.BARNABAS HIGH SCHOOL
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