Samantha Elmaghraby
Winchester Hospital
Woburn
19
years of professional experience
Personable and organized candidate with knack for efficient office management and excellent communication abilities. Equipped with solid understanding of office software and document management systems, ensuring smooth administrative operations and effective record-keeping. Committed to contributing to productive and positive work environment.
Work History
Administrative Operations
4 Years 1 Month- Provide high-level administrative and operational support to the Executive Director of Imaging, Director, Department Manager, eleven supervisors, and fourteen radiologists across multiple Winchester Hospital imaging locations, ensuring efficient daily workflow and office operations.
- Manage complex executive calendars, meeting logistics, and scheduling priorities while coordinating cross-functional initiatives involving physicians, leadership, and multiple hospital departments.
- Coordinated and streamlined office processes, communication flow, documentation, and department-wide administrative functions to ensure operational readiness and seamless service delivery across multiple sites.
- Prepare professional correspondence, reports, presentations, meeting materials, agendas, and other executive communications while maintaining exceptional attention to detail and confidentiality.
- Serve as a trusted liaison between executive leadership, physicians, employees, vendors, and external partners, fostering strong professional relationships and ensuring timely follow-up on key initiatives.
- Regularly handle highly sensitive and confidential information, including personnel matters, disciplinary documentation, credential information, and strategic planning materials in accordance with organizational policies and compliance standards.
- Developed and maintained organizational tools, tracking systems, and operational resources that improved communication, standardized workflows, and supported department leadership in decision-making.
- Provided flexible administrative support to additional hospital departments and executive leaders, demonstrating adaptability and sound judgment in a fast-paced healthcare environment.
- Recognized with Winchester Hospital's Key Contributor Award for exemplifying the WE CARE/PROMISE values through exceptional professionalism, initiative, and commitment to outstanding service.
Automotive Sales & Title Clerk/Office Manager
1 Year 5 Months- Achieved a top 3 placement in automotive sales within first 3 months of employment
- Facilitated deal finalization and completion of paperwork for vehicle registration and insurance, enhancing customer satisfaction
- Assisted in opening additional dealership location by providing software training, processing sales paperwork, and implementing office management systems
- Trained office administrators and title clerks across multiple locations, ensuring consistency in operations and compliance
- Provided notary services for legal documents to ensure compliance with regulations.
Customer Service Representative, Office Administration
1 Year 11 Months- Managed multiple phone lines and various software programs to ensure efficient communication and service delivery
- Coordinated contracted construction jobs among material suppliers, contractors, and customers to streamline project execution
- Ran credit and background checks for potential large clients
- Acted as liaison between customers and contractors for troubleshooting, payment processing, and maintaining customer satisfaction
- Performed comprehensive evaluations of credit and background for potential large clients
Customer Service Representative/Inside Sales Team Member
4 Years 7 Months- Utilized multiple software programs to assist customers and colleagues effectively
- Achieved a spot among the top five sales performers the first year of employment and sustained the position throughout employment
- Maintained the single highest sales profit margin per customer per month
- Operated multiple software programs while assisting customers and colleagues
- Created residential, commercial, and temporary accounts to streamline customer onboarding and service
- Collaborated with a specialized sales task group to develop training and motivational materials for underperforming colleagues
Assistant General Manager/Outside Sales Manager/Catering and Shift Manager
5 Years 2 Months- Successfully increased year-over-year sales in 3 separate locations by over 30%
- Expanded sales for 75% of clients within first six months as catering manager
- Existing corporate catering clients increased sales by over 50% in yearly reports
- Generated 30% of sales from newly acquired clients through business-to-business solicitation
- Managed shifts, interviewed potential sales staff, and trained corporate catering sales managers for business-to-business efforts
- Obtained Serve Safe certification to ensure food safety compliance
Education
Certificate - Computerized Office Skills
- Sociology/Psychology
Skills
Administrative operations
Executive support
Office management
Schedule & calendar planning
Data confidentiality
Vendor management
Project planning
Excel spreadsheets
Event coordination
Data analysis
Operational planning
Timeline
Administrative Operations
Winchester Hospital
07.2022 - CurrentRead More
Automotive Sales & Title Clerk/Office Manager
Key Honda
10.2018 - 03.2020Read More
Customer Service Representative, Office Administration
Installation Made Easy
10.2016 - 09.2018Read More
Customer Service Representative/Inside Sales Team Member
Casella Waste Systems
02.2012 - 09.2016Read More
Assistant General Manager/Outside Sales Manager/Catering and Shift Manager
Fresh City Acquisition Group
10.2007 - 12.2012Read More
Woburn Memorial High School
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Fitchburg State University
from Sociology/Psychology
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YMCA Training Inc.
Certificate from Computerized Office Skills
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